---
schema_version: "1"
id: 0e850d91692f882da6d7abcefbcd94ea1bc1a5b319a4695b2acbb948e9c014d0
title: Access Service Appointment Lifecycle
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_service_appointment_lifecycle_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_service_appointment_lifecycle_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0e6182e441c2386374d2ca2ec8d1df80710311d8386490fbce7997f99ba3e29a
description: View the scheduling history of a service appointment.
products:
  - Field Service
release: "264"
---
# Access Service Appointment Lifecycle

View the scheduling history of a service appointment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d169297e71">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d169297e71 ">To view Service Appointment Lifecycle:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d169297e71 ">View Service Appointment Lifecycle</td>

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![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

1. From the App Launcher, find and select **Service Appointments**.
2. On the Service Appointments list view, click the service appointment record and then click the **Service Appointment Lifecycle** tab.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)
    
    Note
    
    - Service Appointment Lifecycle shows activity information only from the last 30 days.
    - Each change is registered with the user who invoked it. This can be a dispatcher, a mobile worker, or an Agentforce agent. If an activity is a scheduled job, it’s registered with the System Administrator user who configured it.
3. Expand the relevant activity to view the changes made to the appointment details. Service Appointment Lifecycle tracks the changes made to these scheduling-related fields. It shows only the fields that have changed.
    - Scheduled Start
    - Scheduled End
    - Arrival Window Start
    - Arrival Window End
    - Service Resource
    - Service Territory
    - Earliest Start Permitted
    - Due Date
    - Status
    - Status Category
    - Duration
    - Duration Type
    - Related Bundle
    - Work Type
4. To see more information about a change, click the relevant activity header and view the Field Service Object Change record page.

Service Appointment Lifecycle includes information for these scheduling activities.

- Created—The service appointment was created. When an appointment is created, Service Appointment Lifecycle shows you the values of all the tracked fields at the time of creation.
- Scheduled—An unscheduled service appointment was scheduled.
- Rescheduled—A scheduled service appointment was rescheduled. An appointment is considered ‌rescheduled if a change is made to its assigned service resource or to its scheduled start time.
- Unscheduled—A scheduled service appointment was unscheduled.
- Status changed—The service appointment status was changed. For example, the status was changed to Complete. The manual activities of scheduling, rescheduling, and unscheduling are also reported as status changes because they change the status of a service appointment.
- Service resource assigned—The service appointment was assigned to a service resource. When a service appointment is assigned to a crew, all its crew members are assigned to that appointment. Service Appointment Lifecycle shows you separate scheduling activities for the crew and for each individual service resource. When a resource is added to a crew with an assigned appointment, Service Appointment Lifecycle shows you this change as a new activity. When a resource is removed from a crew, Service Appointment Lifecycle doesn’t show the change.
- Details updated—The service appointment details were changed. Service Appointment Lifecycle shows you the changes made to one or more of the tracked scheduling fields. If these changes aren’t shown in any of the other activities, they’re shown here.
- Deleted—The service appointment was deleted. You can find the deletion details on the Field Service Object Change record page.