---
schema_version: "1"
id: 95cbdf9fd100e84eb8f2977198a6d4cf5edb6a04631d55ba0b950b6599d5e851
title: Use the ASAP Objective With Relevance Groups
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_optimization_theory_service_objectives_asap_example.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives_asap_example.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 481a8de7d842609ebbd1e0e2be19314c66666ad99e2bcd5b8df921542be3dcf2
description: With Relevance Groups, you can set different weights to ASAP objectives to prioritize different scenarios and service appointments in Field Service. For example, you can create a specific ASAP objective with a higher weight to expedite an appointment with a customer who has a low customer sentiment score. This way, you can make sure that your most important customers are getting the service they need, even if it’s at the expense of travel time or other objectives.
products:
  - Field Service
release: "264"
---
# Use the ASAP Objective With Relevance Groups

With Relevance Groups, you can set different weights to ASAP objectives to prioritize different scenarios and service appointments in Field Service. For example, you can create a specific ASAP objective with a higher weight to expedite an appointment with a customer who has a low customer sentiment score. This way, you can make sure that your most important customers are getting the service they need, even if it’s at the expense of travel time or other objectives.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

For example, combine the ASAP objective with [Relevance Groups](https://help.salesforce.com/s/articleView?id=service.pfs_relevance_groups.htm&type=5&language=en_US) to prioritize scheduling service appointments for high-value customers.

1. Define high-value customers
    1. In your Salesforce org, on the Account object, [create a picklist field](https://help.salesforce.com/s/articleView?id=platform.adding_fields.htm&type=5&language=en_US) named `Account Tier` that indicates the related Account’s tier or life-time value. Enter field values: `Platinum`, `Gold`, and `Silver`.
    2. On the service appointment object, [create a formula checkbox field](https://help.salesforce.com/s/articleView?id=platform.adding_fields.htm&type=5&language=en_US) named `Platinum Account` which evaluates as `true` if the related Account’s tier is Platinum.
2. Create a Service Objective.
    1. [Create a service objective](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives.htm&type=5&language=en_US) with ASAP Record Type. Name it `Expedite Platinum Accounts`. This objective prioritizes appointments for platinum customers.
3. Create Relevance Group Criteria.
    1. On the newly created objective, [create a relevance group](https://help.salesforce.com/s/articleView?id=service.pfs_relevance_groups.htm&type=5&language=en_US) that filters platinum accounts service appointments. For Service Appointment, select **Platinum Account**.
4. Add the new objective to a scheduling policy.
    1. Open the scheduling policy, for example, the Customer First scheduling policy.
    2. In the Scheduling Policy Objective related list, click **New**.
    3. Select the newly created **Expedite Platinum Accounts** ASAP service objective.
    4. In the Weight field, enter a value which is significantly higher than the other lower-priority service objectives. For example, trade off longer travel times for Platinum Account service appointments so that they are scheduled today, even though the travel time tomorrow is significantly shorter.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note In this example it's important that you [give a higher priority](https://help.salesforce.com/s/articleView?id=service.pfs_scheduling_priority_optimization.htm&type=5&language=en_US) to Platinum jobs, otherwise the optimization engine can prefer not to schedule the appointment, as it gets a higher ASAP penalty.