---
schema_version: "1"
id: b52c5cecdb58248e7e1331f655b98edf2f47fc84e37b3ccac54b7ce2d08673b6
title: Retrieve Optimization Request Files
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_optimization_request_files_retrieve.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_optimization_request_files_retrieve.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 287dfd83c9c90e69ece4386d5a60950087966c7aa26d4d971b4cf181810326ac
description: Get the request and response files of an optimization request to help you troubleshoot issues.
products:
  - Field Service
release: "264"
---
# Retrieve Optimization Request Files

Get the request and response files of an optimization request to help you troubleshoot issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d12815e80">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12815e80 ">To retrieve optimization request files:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12815e80 ">Field Service Admin permission set AND Field Service Integration permission
              set</td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, find and select **Optimization Center**. Then, click **Optimization Request Files**.
2. Enter the optimization request ID. You can find the ID in the activity report. See [Generate Activity Reports](https://help.salesforce.com/s/articleView?id=service.pfs_activity_reports_generate.htm&release=264.0.0&type=5 "Generate activity reports for specific request types to view information related to their status. You can generate a report for a request type that succeeded, failed, or both.").
3. Click **Retrieve Files**. The files are added to the Generated Files section.
4. To view the files, in the Generated Files section, click **Download** from the Actions menu of the file. The files download in a JSON file format.