---
schema_version: "1"
id: 8247a23b88438f2d6ac7bdd2d6ee5fcc52faef31ae9634325e584760c70ec306
title: Access Optimization Hub
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_optimization_hub_view.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_optimization_hub_view.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: addaaf0e077af2bbae8a4bf72b3766a27c05363d4f186d98645a9c4d3a65f0e6
description: View Optimization Hub to get a snapshot of different metrics before and after optimization and across multiple territories.
products:
  - Field Service
release: "264"
---
# Access Optimization Hub

View Optimization Hub to get a snapshot of different metrics before and after optimization and across multiple territories.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d167902e69">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d167902e69 ">To view Optimization Hub:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d167902e69 ">Field Service Admin permission set OR Field Service Dispatcher permission set
              OR read on Optimization Request and Territory Optimization Request objects</td>

          </tr>
        </tbody>
      </table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Optimization Hub is available only when you’re using Enhanced Scheduling and Optimization.

1. From the App Launcher, find and select **Optimization Requests**.
2. On the Optimization Requests list view, click the optimization request record.
3. In Optimization Hub, click the filter icon to select the service territories that Optimization Hub shows information for.
4. To gather information related to the optimization request, navigate through the Optimization Hub tabs.

Optimization Hub includes four tabs that show information related to scheduling, service resources, and the scheduling policy.

- Home tab—Shows a high-level overview of the metrics trade-off and the key areas to focus on. It shows you a comparison of the metrics before and after optimization and how they impact each other. For example, improving the average response time can increase the average travel time for service appointments. It gives you a granular understanding of what happened after an optimization run and what areas of focus can be relevant to improve the scheduling results. You can filter the service territories that are included in the comparison.
- Schedule tab—Shows you a comparison of service appointments, travel times, and break-related metrics before and after optimization. For example, in the Total Travel Time card, the total time is broken down according to the travel time from the resource’s home base, between appointments, and back to home base.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)
    
    Note For maximum accuracy, travel time values are provided in seconds and are then rounded up, which is different from in the Gantt, where the time unit is minutes.
- Resources Tab—Includes cards that compare metrics related to service resource types, workloads, availability, and utilization before and after optimization. For example, the Utilization card shows you the service resources’ actual work time out of their available work time, before and after optimization. You can filter which factors optimization considers when calculating a service resource’s utilization. When all factors are considered, utilization is calculated using the following formula: (Scheduled Duration + Non-Availability + Lunch Breaks + Travel From Home Base + Travel Between Appointments + Travel To Home Base) ÷ (Overtime Availability + Normal Availability).
- Policy Tab—Shows you how optimization performed compared to your scheduling policy and service objectives. For example, the Service Objectives card shows you the service objectives of the scheduling policy.

#### See Also

- [View Field Service Resource Utilization](https://help.salesforce.com/s/articleView?id=service.pfs_view_availability.htm&type=5&language=en_US)