---
schema_version: "1"
id: 42cc37948fb3cf83d506646b3868196e1ac5dce27bcc8499c6219ccaba6c745b
title: Create Field Service Permission Sets
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_get_started.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_get_started.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 94f06bc31f199ae2c13d80a09f2aa57fb1b6b443cf7d1f954e04e298c4fc1ef4
description: Create Field Service permission sets from the Field Service Admin app.
products:
  - Field Service
release: "264"
---
# Create Field Service Permission Sets

Create Field Service permission sets from the Field Service Admin app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d97129e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e72 ">To configure the Field Service managed package:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e72 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e72 ">To assign a permission set license:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e72 ">Manage Users</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e72 ">To create a permission set:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e72 ">Manage Profiles and Permission Sets</td>

          </tr>
        </tbody>
      </table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

Watch the video to see how to create and assign permission set licenses to give your team access to Field Service features.

Watch the video to see how to get Field Service provisioned for users.

1. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab.
2. Click **Getting Started** and then **Permission Sets**.
    
    These permission sets are created.<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:20%">
              <col style="width:20%">
              <col style="width:60%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d97129e176">User Role</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d97129e179">Permission Sets Created</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d97129e182">Purpose</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e176 ">Field Service Admin</td>

                <td data-label="Permission Sets Created" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e179 ">Field Service Admin Permissions AND Field Service Admin License*</td>

                <td data-label="Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e182 ">
                  <p>Let users access and manage all Field Service objects, including the Field
                    Service Visualforce pages and logic services. Field Service Admin Permissions contain
                    the permissions included in the Field Service Dispatcher Permissions permission set,
                    along with additional configuration permissions.</p>
                  <p style="margin-bottom:0;">*The Field Service Admin License
                    isn’t created in newer Salesforce orgs.</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e176 ">Field Service Call Center Rep</td>

                <td data-label="Permission Sets Created" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e179 ">Field Service Call Center Rep Permissions AND Field Service Call Center Rep
                  License*</td>

                <td data-label="Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e182 ">
                  <p>Field Service Call Center Rep Permissions provides the minimum permissions needed
                    to use the Field Service global actions, such as Book Appointment, Get Candidates, and
                    Emergency actions.</p>
                  <p style="margin-bottom:0;">*The Field Service Call Center Rep License isn’t created in newer
                    Salesforce orgs.</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e176 ">Field Service Resource</td>

                <td data-label="Permission Sets Created" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e179 ">Field Service Mobile License AND Field Service Scheduling License AND Field
                  Service Resource Permissions </td>

                <td data-label="Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e182 ">
                  <p>Field Service Mobile License provides the permission set license needed for users
                    to log into the Field Service mobile app. </p>
                  <p>Field Service Scheduling License provides
                    the permission set license needed for the user to appear on the Gantt and to be
                    scheduled by the scheduling engine and optimizer.</p>
                  <p style="margin-bottom:0;">Field Service Resource
                    Permissions provides the minimum permissions needed for users to update appointment
                    status and update their last known location.</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e176 ">Field Service Dispatcher</td>

                <td data-label="Permission Sets Created" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e179 ">Field Service Dispatcher License AND Field Service Dispatcher Permissions</td>

                <td data-label="Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e182 ">
                  <p>Field Service Dispatcher License gives users the permission set license needed to
                    load the Classic Dispatch Console. </p>
                  <p style="margin-bottom:0;">Field Service Dispatcher Permissions contain the
                    permissions included in Field Service Call Center Rep Permissions and Field Service
                    Resource Permissions along with permissions to operate the Classic Dispatch Console and
                    run optimization.</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e176 ">Field Service Community Dispatcher</td>

                <td data-label="Permission Sets Created" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e179 ">Field Service Community Dispatcher License AND Field Service Community Dispatcher
                  Permissions</td>

                <td data-label="Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e182 ">Users can view and use the Classic Dispatch Console, view global actions and their
                  related objects, and schedule, optimize, and dispatch service appointments.</td>

              </tr>
              <tr class="">
                <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e176 ">Field Service Self Service</td>

                <td data-label="Permission Sets Created" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e179 ">Field Service Self Service License AND Field Service Self Service
                  Permissions</td>

                <td data-label="Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e182 ">Experience Builder site users can view all global actions and their related
                  objects to create, book, and schedule their appointments.</td>

              </tr>
              <tr class="">
                <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e176 ">Field Service Integration</td>

                <td data-label="Permission Sets Created" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e179 ">Field Service Integration</td>

                <td data-label="Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e182 ">Users can access data needed for optimization, automatic scheduling, and service
                  appointment bundling.</td>

              </tr>
              <tr class="">
                <td data-label="User Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e176 ">Field Service Guest User</td>

                <td data-label="Permission Sets Created" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e179 ">Field Service Guest User License</td>

                <td data-label="Purpose" class="slds-cell-wrap" style="vertical-align:top;" headers="d97129e182 ">Field Service Guest User License provides the permissions for unauthenticated
                  users to run appointment booking and scheduling actions.</td>

              </tr>
            </tbody>
          </table>

When a permission set is current, the **Create Permissions** link on the tile is replaced by a message indicating that it’s up to date.

#### See Also

- [How Are Field Service Permission Sets Updated?](https://help.salesforce.com/s/articleView?id=service.pfs_auto_update_perm_sets.htm&release=264.0.0&type=5 "Permission sets provided by the Field Service managed package are automatically updated at the beginning of each major release.")