The Gantt is on the right side of the Classic Dispatch Console and contains the resource list, the schedule view, and additional features. User idle time is monitored to reduce unnecessary Gantt refreshes and improve computer performance. Stepped away from the Classic Dispatch Console? If you've been inactive the Gantt session times out, reload the page when you return to continue.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
This is a Field Service managed package feature.
Note The Gantt shows information from the past four years to the current date and shows four
years from the current date into the future.
- Filter the Gantt in Field Service
Customize the Gantt’s contents by filtering it based on service resource settings, skills, utilization, hours, and other features. - Filter the Field Service Gantt by Service Territory
The Gantt territory filter controls which appointments are shown in the Gantt and appointment list. In a field service operation with numerous service territories, the faster you can control which territories are shown, the better! - Gantt Keyboard Shortcuts
Use keyboard shortcuts to work faster in the Field Service Classic Dispatch Console. - View Field Service Resource Utilization
To make smarter scheduling and hiring decisions, view your service resources’ individual utilization percentages. You can see each resource’s utilization percentage for a particular day or over multiple days, and sort resources in the Gantt by utilization. - Color-Code the Gantt
Help dispatchers compare service appointments in the Field Service Classic Dispatch Console Gantt and map by creating custom color palettes based on a service appointment field. For example, create a palette that displays appointments in a custom color spectrum based on the proximity of the due date. - View Service Crews on the Gantt
Control how service crews are displayed on the Gantt in the Field Service Classic Dispatch Console. - Work with Resource Absences
To make it easier for you to work with resource absences, create and edit resource absences directly on the Gantt, view overlapping absences scheduled to the same resource, hide unapproved absences on the Gantt and show resource absences on the Classic Dispatch Console map. - View Appointment KPIs on the Gantt
Assess the health of your Field Service operation at a glance with the help of the Gantt KPI (Key Performance Indicator) bar. - Check Rule Violations on the Field Service Gantt
Rule violations occur when a service appointment doesn’t follow predefined scheduling rules. Examples of rule violations include travel time conflicts and appointments that aren’t scheduled between their Earliest Start Permitted and Due Date. - Turn On Field Service Gantt Live Updates
Choose how to trigger Gantt live updates so that dispatchers don’t have to rely on timed updates. To get enhanced live update capabilities, choose to work with Enhanced Live Updates.