---
schema_version: "1"
id: d9a15344562599423e4f2e47cf670e14c79ba31e3b590c55dba9c11f251a4aba
title: Fix Field Service Scheduling Overlaps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_fix_overlaps.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_fix_overlaps.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c3bfbfcce0a42b5ae2b8b8de643658315ff4fda2f5a99564dc10544aeda15899
description: Fix overlaps that dispatchers made in the Gantt to reschedule appointments that overlap with other appointments or absences. Dispatchers can fix overlaps directly from the Gantt for each resource that has overlaps. You can fix overlaps automatically by enabling the feature in the Field Service Admin app. The Fix Overlaps feature from the Gantt isn’t available when using Enhanced Scheduling and Optimization. Automatically fixing overlaps isn’t available when Scheduling recipes are used.
products:
  - Field Service
release: "264"
---
# Fix Field Service Scheduling Overlaps

Fix overlaps that dispatchers made in the Gantt to reschedule appointments that overlap with other appointments or absences. Dispatchers can fix overlaps directly from the Gantt for each resource that has overlaps. You can fix overlaps automatically by enabling the feature in the Field Service Admin app. The Fix Overlaps feature from the Gantt isn’t available when using Enhanced Scheduling and Optimization. Automatically fixing overlaps isn’t available when Scheduling recipes are used.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d93607e70">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d93607e70 ">To fix overlaps from the Classic Dispatch Console:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d93607e70 ">Fix Overlaps</td>

        </tr>
      </tbody>
    </table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

If a service appointment overlaps with other appointments or absences, you can use several features to fix the overlaps. See [Manage Field Service Scheduling Overlaps](https://help.salesforce.com/s/articleView?id=service.pfs_fix_overlaps_parent.htm&type=5&language=en_US).

## Fix Overlaps Manually from the Classic Dispatch Console

Fix overlaps from the Classic Dispatch Console by clicking **Fix Overlaps** in the menu beside the service resource’s name in the Gantt.

## Fix Overlaps Automatically

1. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab. Then, click **Scheduling** | **Dynamic Gantt**.
2. Under **Fix Overlaps**, enable **Automatically fix overlaps when an appointment overlaps with another appointment or absence**.

## Considerations

- Fix Overlaps respects the original order of scheduled appointments. The earliest appointment remains the earliest and the last remains last.
- Fix Overlaps reschedules appointments only within the given day. If the operation progresses to use the Reshuffle action, appointments can be rescheduled to another day.
- Fix Overlaps considers only service appointments in the **Scheduled** or **Dispatched** Status Category, except for the service appointment that you move causing the overlap, which can have any status.
- Fix Overlaps doesn't run on past service appointments.
- Fix Overlaps isn’t supported for capacity-based resources.
- When Fix Overlaps unschedules and reschedules service appointments from the Gantt, it ignores the settings in the service appointment lifecycle.
- When a service appointment is scheduled by Fix Overlaps, the appointment’s Schedule Mode is set to **Automatic**.
- Automated Scheduling (scheduling recipes) gives an optimized solution for Fix Overlaps scenarios. It allows you to run Resource Schedule Optimization for the day of overlap and fill in new appointments when appointments finish sooner than planned.
- Fix Overlaps doesn't reschedule or unschedule service appointments in pinned statuses (as configured for scheduling) or service appointments marked as pinned. If all of the overlapping service appointments have a pinned status, or their Pinned field is selected, then Fix Overlaps isn't triggered.

- **[Customize Fix Overlap Scheduling Settings](https://help.salesforce.com/s/articleView?id=service.pfs_customize_fix_overlaps.htm&release=264.0.0&type=5)**  
    Customize how overlaps are fixed automatically in the Gantt. You can define how rescheduled appointments are assigned and the order in which to reschedule unscheduled appointments. You can also define what steps to take if a valid schedule isn’t found.

#### See Also

- [Optimize Your Field Service Schedule](https://help.salesforce.com/s/articleView?id=service.pfs_optimization.htm&release=264.0.0&type=5 "Use schedule optimization to create an optimal schedule and help comply with service-level agreements while minimizing travel time, overtime, costs, and no-shows.")
- [Reschedule Service Appointments in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_rescheduling.htm&release=264.0.0&type=5 "Reschedule service appointments manually or let Field Service do it for you. Review the use cases to gain a better understanding of how the tools differ and which tool best suits your needs.")
- [Manage Field Service Scheduling Overlaps](https://help.salesforce.com/s/articleView?id=service.pfs_fix_overlaps_parent.htm&release=264.0.0&type=5 "To fix scheduling overlaps in Field Service, where one appointment overlaps with another appointment or an absence, use any of several available methods.")
- [Customize Fix Overlap Scheduling Settings](https://help.salesforce.com/s/articleView?id=service.pfs_customize_fix_overlaps.htm&release=264.0.0&type=5 "Customize how overlaps are fixed automatically in the Gantt. You can define how rescheduled appointments are assigned and the order in which to reschedule unscheduled appointments. You can also define what steps to take if a valid schedule isn’t found.")