---
schema_version: "1"
id: c014380afbfb2c50c11416c003d10ec4bd007dc961502343d6062e28be948a67
title: What’s Available in Enhanced Scheduling and Optimization
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_enhanced_available.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_available.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a2e64ccfed203274967bea9f2ef39e4182eaac388bba43c07077ba4e55444549
description: Review some highlights of the Field Service Enhanced Scheduling and Optimization engine.
products:
  - Field Service
release: "264"
---
# What’s Available in Enhanced Scheduling and Optimization

Review some highlights of the Field Service Enhanced Scheduling and Optimization engine.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Available in Lightning Experience and Salesforce Classic in these editions where Field Service is enabled: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

The Enhanced Scheduling and Optimization engine includes innovative capabilities.

 
| Feature | Description |
| --- | --- |
| [Activity Reports (Beta)](https://help.salesforce.com/s/articleView?id=service.pfs_activity_reports.htm&type=5&language=en_US) | Easily monitor the activities and processes that you initiate in your Salesforce org. Generate an activity report for a specific request type and easily identify whether it succeeded or failed. For example, generate a report on a Global Optimization request that failed. The report output details the reasons for the failure, allowing you to take action and troubleshoot the issue quickly. |
| [Appointment Insights (Beta)](https://help.salesforce.com/s/articleView?id=service.pfs_appointment_insights_parent_page.htm&type=5&language=en_US) | Helps you understand why service appointments can’t be scheduled and shows what changes you can make to qualify more time slots and candidates for scheduling. |
| [Dynamic Scaling](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_optimization_dynamic_scaling.htm&language=en_US) | Manage large-scale global and in-day optimization effectively without splitting data due to system limits. Dynamic scaling intelligently structures data into geographical logical clusters, seamlessly balancing demand and capacity while accounting for operational work rule constraints. This capability simplifies optimization management by enabling higher system limits, so you can optimize your entire dataset in one smooth operation. |
| [Enhanced Optimization per Territory](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_optimization_per_territory.htm&type=5&language=en_US) | Enables you to deploy enhanced scheduling and optimization at the territory level. Define for each territory whether to use Enhanced Scheduling and Optimization. By moving the territories with simpler scheduling scenarios to use Enhanced Scheduling and Optimization, you keep the more complex scenarios for later releases, when all the service territory features are supported. This gradual rollout reduces risk and provides focused support to those territories where the new functionality has been enabled. |
| [Fix Schedule Overlaps Automated Flow](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_fix_schedule_overlaps_flow.htm&type=5&language=en_US) | Addresses what happens to your schedule during resource schedule optimization to resolve schedule overlaps that occur due to an appointment ending late. Use the flow template recommendations or adjust the template to suit your specific use case. |
| [Flexible Breaks](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_work_rules_service_resource_availability.htm&type=5&language=en_US) | Add multiple breaks to availability-based work rules. Flexible break times are calculated at the start of each work day. Set a break duration and a time window for when the break must occur relative to the start of the resource’s day. Optimization can then schedule appointments and break times. |
| [Minimize Gaps Objective](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives_group_nearby.htm&language=en_US) | Ensure mobile workers maximize their presence in high-volume areas by completing all appointments within a specific area before moving to the next. Use the Group Nearby Appointments objective to prefer reducing the number of service resources working at nearby appointments on a given day. This objective is ideal for organizations with a large number of appointments per mobile worker, where multiple workers typically start from the same home base and cover the same geographical areas. |
| [Holiday Management](https://help.salesforce.com/s/articleView?id=service.fs_oh_holidays.htm&type=5&language=en_US) | Account for holiday closures. Refine your working hours by updating operating hours so that service appointments aren’t scheduled on holidays. |
| [Keep Scheduled](https://help.salesforce.com/s/articleView?id=service.pfs_set_up_jobs_enhanced.htm&type=5&language=en_US) | Keep service appointments with certain values on the schedule. During optimization, or when scheduling or booking appointments, these service appointments aren’t dropped and can be moved to a different time slot or service resource. |
| [Minimize Gaps Objective](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives_min_gaps.htm&language=en_US) | Enables you to reduce idle time between service appointments and improve resource productivity by preferring to schedule service appointments consecutively. Use this objective to prevent schedule gaps and to make sure service resources have a continuous block of service appointments rather than multiple idle times between appointments throughout the day. |
| [Offsite Appointments](https://help.salesforce.com/s/articleView?id=service.fs_appointment_fields.htm&release=264.0.0&type=5 "Service appointments have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.") | Indicates whether an appointment can be done remotely, with no travel time added to the schedule. For example, work such as remote technical assistance, filling out reports, or renewal of health and safety certification can be done from anywhere. |
| [Optimization Hub](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_hub_parent_page.htm&type=5&language=en_US) | Shows the improvements that optimization makes to the scheduling of service appointments across multiple territories in one unified hub. |
| [Optimization Request Files (Beta)](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_request_files.htm&type=5&language=en_US) | Quickly retrieve the request and response files of an optimization request. Review the files in a JSON file format to find out what happened to a specific request and to resolve related issues. |
| [Optimization Request Owner](https://help.salesforce.com/s/articleView?id=service.pfs_monitor_optimization_requests.htm&type=5&language=en_US) | Shows which user who initiated the global, in-day, or resource schedule optimization request or who configured the scheduled job. The Owner field in the optimization request lets service managers easily identify the user involved, providing insights into scheduling and optimization actions. This functionality facilitates system tracking, troubleshooting, and traceability. |
| [Same Site Objective](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives.htm&language=en_US) | Ensures that a minimal number of mobile workers visit the same location by having the optimization services group service appointments located at the same site. Use the Same Site service objective to prefer that jobs get scheduled together while considering all other objectives and KPIs. |
| [Schedule Across Multiple Time Zones](https://help.salesforce.com/s/articleView?id=service.fs_oh_considerations.htm&type=5&language=en_US) | Add operating hours on secondary service territories in various time zones to maximize resource availability. For example, a mobile worker can service adjacent cities in different time zones. Or, a service resource can provide technical assistance from a call center to New York, Tel Aviv, London, and Sydney. |
| [Scheduled Jobs](https://help.salesforce.com/s/articleView?id=service.pfs_set_up_jobs_enhanced.htm&release=264.0.0&type=5 "Optimize your team’s Field Service schedule for one or more service territories across a specified range of days. You can configure the optimization to run automatically, for example, every night or several times a day, or run it as needed.") | Enables you to better manage the volume of your optimization runs by setting up scheduled jobs that run separately for defined groups of service territories. Scheduled jobs gives you more control over when and how often a job runs. To avoid setting up overlapping optimization requests when you’re using enhanced scheduled jobs, make sure **Enable optimization overlaps prevention** is selected in Field Service Settings. |
| [Service Appointment Sliding](https://help.salesforce.com/s/articleView?id=service.pfs_sliding_service_appointment.htm&type=5&language=en_US) | Enables you to free up time for a new service appointment when using appointment booking and scheduling operations. Service appointments on the Gantt can move for the same resource to an earlier or later time, within the resource’s shift. |
| [Service Appointment Reshuffling and Support for High-Over-Low Prioritization](https://help.salesforce.com/s/articleView?id=service.pfs_sliding_service_appointment.htm&type=5&language=en_US) | Enables you to free up time for a new service appointment when using appointment booking and scheduling operations. Service appointments on the Gantt can move to an earlier or later time for the same resource within the resource’s shift, to another day for the same resource, or to a different resource. In addition, when **Schedule over lower priority appointment** is selected on the service appointment, a lower or equal priority appointment can be dropped from the Gantt. |
| [Skill Preference Objective](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives.htm&type=5&language=en_US) | Identifies the best-qualified candidates when optimizing your schedule. Use the Skill Preference service objective to find candidates with a skill of a certain skill type that reflects the service appointment's skill preferences. For example, a service appointment requires a caregiver who speaks English or Spanish but the preferred choice is Spanish. |
| [Travel Modes](https://help.salesforce.com/s/articleView?id=service.pfs_travel_modes_set_up.htm&release=264.0.0&type=5 "Optimization services with different travel modes enhance predictive travel by providing more accurate travel time predictions and improving the completion rate of service appointments. By leveraging different types of travel modes, admins define the travel mode per territory, per primary service territory member, or both, to reflect transportation type (car, light truck, heavy truck, bicycle, or walking), the use of toll roads, and hazmat considerations.") | Enhances predictive travel by providing more accurate travel time predictions and improving the completion rate of service appointments. By leveraging different types of travel modes, admins define the travel mode per territory, per primary service territory member, or both, to reflect transportation type (car, light truck, heavy truck, bicycle, or walking), the use of toll roads, and hazmat considerations. |
| [Travel Time Buffer](https://help.salesforce.com/s/articleView?id=service.pfs_travel_modes_set_up.htm&release=264.0.0&type=5 "Optimization services with different travel modes enhance predictive travel by providing more accurate travel time predictions and improving the completion rate of service appointments. By leveraging different types of travel modes, admins define the travel mode per territory, per primary service territory member, or both, to reflect transportation type (car, light truck, heavy truck, bicycle, or walking), the use of toll roads, and hazmat considerations.") | Adds a buffer to your estimated travel time to account for additional arrival time considerations like unloading technical gear, walking time in a building complex, or finding parking. You can define this at the org and territorial levels. |
| [Work Capacity Limits](https://help.salesforce.com/s/articleView?id=service.fs_workcapacitylimits.htm&release=264.0.0&type=5 "Control the work performed by your workforce according to dynamic company priorities. ") | Control the work performed by your workforce according to dynamic company priorities. Limit the number of hours or percentage of the available work capacity on certain days for specific service territories according to the value of a specific service appointment attribute. |

Review the scheduling and optimization services available with Enhanced Scheduling and Optimization.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note These tables list only the main services and features available in Enhanced Scheduling and Optimization. Features listed as unavailable are on the roadmap for later releases.

## Scheduling and Optimization Services

Scheduling and optimization includes services used to create, schedule, reschedule, and unschedule service appointments.

Scheduling Services

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:30.76923076923077%">
          <col style="width:15.384615384615385%">
          <col style="width:15.384615384615385%">
          <col style="width:38.46153846153847%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e435">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e438">Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e441">Not Yet Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e444">Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e435 ">Appointment Booking</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e438 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e441 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e444 ">
              <ul>
                <li>The Objective Calculation explanation is missing.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e435 ">Bulk Schedule</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e438 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e441 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e444 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e435 ">Drag &amp; Drop</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e438 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e441 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e444 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e435 ">Emergency Wizard</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e438 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e441 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e444 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e435 ">Get Candidates</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e438 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e441 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e444 ">
              <ul>
                <li>The Objective Calculation explanation is missing.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e435 ">Keep Scheduled</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e438 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e441 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e444 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e435 ">Reshuffle</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e438 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e441 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e444 ">
              <ul>
                <li>Available for scheduling and appointment booking.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e435 ">Schedule</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e438 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e441 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e444 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e435 ">Schedule over lower priority appointment</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e438 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e441 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e444 ">&nbsp;</td>

          </tr>
        </tbody>
      </table>

Dynamic Gantt

   
| Feature | Available | Not Yet Available | Notes |
| --- | --- | --- | --- |
| Fill-in Schedule |   | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) |   |
| Fix Overlaps |   | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) |   |
| Group Nearby |   | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) |   |

Optimization Services

Optimization services improve schedule quality by fixing non pinned rule-violating service appointments. If no valid schedule for these appointments exists, these service appointments are unscheduled at the end of the optimization process. Pinned service appointments remain in place during optimization.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:30.76923076923077%">
          <col style="width:15.384615384615385%">
          <col style="width:15.384615384615385%">
          <col style="width:38.46153846153847%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e767">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e770">Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e773">Not Yet Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e776">Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e767 ">Global optimization</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e770 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e773 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e776 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e767 ">In-day optimization </td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e770 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e773 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e776 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e767 ">Resource Schedule Optimization (RSO)</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e770 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e773 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e776 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e767 ">Scheduling recipes</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e770 ">&nbsp;</td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e773 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e776 ">
              <ul>
                <li>The Fix Schedule Overlaps automated flow replaces scheduling recipes when
                  you're using Enhanced Scheduling and Optimization to resolve overlaps that occur
                  when a mobile worker finishes an appointment late.</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

Transparency Services

   
| Feature | Available | Not Yet Available | Notes |
| --- | --- | --- | --- |
| Activity Reports (Beta) | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) |   |   |
| Appointment Insights (Beta) | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) |   |   |
| Optimization Hub | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) |   |   |
| Optimization Request Files (Beta) | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) |   |   |

## Work Rules

Work rules refine the list of candidates for a service appointment by rejecting service resources that don’t match the rule. Add work rules to a scheduling policy to guide schedule optimization.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:30.76923076923077%">
          <col style="width:15.384615384615385%">
          <col style="width:15.384615384615385%">
          <col style="width:38.46153846153847%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1013">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1016">Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1019">Not Yet Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1022">Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Count Rule</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">
              <ul>
                <li>Complex work is supported with the Count work rule.</li>

                <li>You can use the Count work rule with relevance groups that consist of service territory
                  members and with relevance groups that are based on service appointments.</li>

                <li>If you use the Count work rule on a custom field, the limitation considers the order of
                  scheduled appointments, ensuring that your workers don't exceed the set limit at any point
                  throughout the day. For example, you have a custom field that checks the capacity of your
                  workers’ vehicle, and the Count work rule is set to 10. Throughout the day, a driver picks
                  up five units, picks up another eight units, and then drops off four units. The Count work
                  rule registers this violation on the second service appointment and on all the following
                  appointments that day. The total count value at any time during the day can’t be
                  negative.</li>

                <li>Shifts spanning over midnight aren’t supported. For example, a nurse has a shift that
                  starts on Monday at 5 PM and ends on Tuesday at 5 AM, and the Count work rule is set to 10
                  service appointments per day. The nurse completes 8 service appointments on Monday and
                  another 5 service appointments on Tuesday. Even though the nurse completed under 10
                  service appointments each day, the Count work rule recognizes it as 13 service
                  appointments, which currently violates the rule.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Designated Work (shifts and time slots)</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Excluded Resources </td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Extended Match </td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">
              <ul>
                <li>Performance and schedule quality can be affected while using time-phased Extended Match
                  in global optimization.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Match Boolean</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Match Fields</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Match Skills</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Match Territory</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">
              <ul>
                <li>Scheduling outside working hours can result in a rule violation.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Match Time</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">
              <ul>
                <li>Check Rules doesn't distinguish which time rule led to a violation.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Maximum Travel from Home </td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Overtime</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">
              <ul>
                <li>Overtime is supported only after a shift. Overtime during a shift is considered part of
                  regular working hours.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Required Resources </td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Service Crew Resources Availability</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Service Resource Availability </td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">
              <ul>
                <li>You must include a Service Resource Availability rule in the scheduling policy. </li>

                <li>Endless travel at the expense of the resource isn’t supported, so you can’t leave the
                  Travel From Home or Travel To Home fields empty. </li>

                <li>When two separate working shifts or time slots are defined for a service resource,
                  these shifts or time slots are considered unified during the scheduling and optimization
                  process if the time between them is 1 minute. To define two separate shifts or time slots
                  per resource, the time between the shifts or time slots must be greater than 1 minute. For
                  example, define a night shift by using operating hours as 9:00 PM until 11:59 PM on Monday
                  and 12:00 AM until 6:00 AM Tuesday, as these hours are unified for a continuous night
                  shift.</li>

                <li>When the travel time of a service appointment overlaps with another service
                  appointment, a rule violation is shown only for the appointment with the overlapping
                  travel time.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Service Resource Availability - Flexible Breaks</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">
              <ul>
                <li>A limit of up to three breaks applies.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Visiting Hours</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1013 ">Working Territories (for secondary territories)</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1016 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1019 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1022 ">
              <ul>
                <li>Scheduling outside working hours can result in a rule violation.</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Service Objectives

A service objective is a scheduling goal or target. You can weigh service objectives to prioritize one over another. Each appointment assignment has a score of 0 to 100 for each service objective based on how fully the objective is met. The highest-scoring assignments are preferred. A scheduling policy can have one or more service objectives.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:30.76923076923077%">
          <col style="width:15.384615384615385%">
          <col style="width:15.384615384615385%">
          <col style="width:38.46153846153847%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1458">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1461">Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1464">Not Yet Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1467">Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Custom Service Objects</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">&nbsp;</td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Minimize Gaps</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span></td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">
              <ul>
                <li>This objective is supported only for the schedule, bulk schedule, in-day, and
                  global optimization services.</li>

                <li>This objective doesn’t support multiple flexible lunch breaks.</li>

                <li>This objective doesn’t support multiday service appointments.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Minimize Overtime</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">
              <ul>
                <li>Relevance groups are supported based on service territory members only. You can’t
                  select to apply the Minimize Overtime service objective only for specific service
                  appointments.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Minimize Travel </td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">
              <ul>
                <li>Relevance groups are supported based on service territory members only. You can’t
                  select to apply the Minimize Travel service objective only for specific service
                  appointments.</li>

                <li>The Exclude Home Base Travel option isn’t supported by Enhanced Scheduling and
                  Optimization.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Preferred Resource</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Resource Priority</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Same Site</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Schedule ASAP </td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">
              <ul>
                <li>Relevance groups are supported based on service appointment definitions only. You can’t
                  select to apply the Schedule ASAP service objective only when scheduling to specific
                  resources.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Service Appointment Priority (nonconfigurable objective)</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Skill Level</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1458 ">Skill Preference</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1461 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1464 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1467 ">&nbsp;</td>

          </tr>
        </tbody>
      </table>

## Resource and Service Types

Several types of service resources and service appointments are available in Field Service.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:16.666666666666664%">
          <col style="width:16.666666666666664%">
          <col style="width:41.66666666666667%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1751">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1754">Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1757">Not Yet Available</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70111e1760">Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1751 ">Capacity-based resource</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1754 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1757 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1760 ">
              <ul>
                <li>Resource absence isn't supported for capacity-based service resources when
                  you're using Enhanced Scheduling and Optimization.</li>

                <li>Resource efficiency isn't supported for capacity-based service resources when
                  you're using Enhanced Scheduling and Optimization.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1751 ">Complex work</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1754 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1757 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1760 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1751 ">Crews</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1754 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1757 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1760 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1751 ">Individual service resources</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1754 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1757 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1760 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1751 ">Multiday work</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1754 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1757 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1760 ">
              <ul>
                <li>Multiday scheduling is supported in all Enhanced Scheduling and Optimization services
                  except Appointment Booking.</li>

                <li>Lunch breaks are shown on the Gantt as an overlap with the multiday service
                  appointment when you're using Enhanced Scheduling and Optimization.</li>

                <li>Multiday work doesn’t support visiting hours when you're using Enhanced
                  Scheduling and Optimization.</li>

                <li>Multiday work isn't supported with dynamic scaling.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1751 ">Resource Efficiency</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1754 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1757 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1760 ">
              <ul>
                <li>Resource efficiency is rounded up when you're using Enhanced Scheduling and
                  Optimization.</li>

                <li>Resource efficiency isn't supported for capacity-based service resources when
                  you're using Enhanced Scheduling and Optimization.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1751 ">Standard service appointments</td>

            <td data-label="Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1754 ">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="green checkmark"></span>
            </td>

            <td data-label="Not Yet Available" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1757 ">&nbsp;</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d70111e1760 ">&nbsp;</td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Get Started with Schedule Automation and Optimization in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_get_started_sched_auto.htm&type=5&language=en_US)
- [Adopt and Implement Field Service Enhanced Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.fs_eso_overview.htm&type=5&language=en_US)
- [Set Up Enhanced Optimization for Field Service Territories](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_optimization_per_territory.htm&type=5&language=en_US)