---
schema_version: "1"
id: 83b7bb9f3006147affd44f3e104f0de4991e3f7b44eeb10bcb61e610bb32468f
title: Add the Field Service Classic Dispatch Console to an Experience Builder Site
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_dispatcher_console_community.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_dispatcher_console_community.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6c6357187cff91086b6618851384b72c20b40f3f0bee7c2f39f3cee3ef1b7a59
description: Hand over the dispatching reins to a field service contractor manager by embedding the Classic Dispatch Console in an Experience Builder site.
products:
  - Field Service
release: "264"
---
# Add the Field Service Classic Dispatch Console to an Experience Builder Site

Hand over the dispatching reins to a field service contractor manager by embedding the Classic Dispatch Console in an Experience Builder site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d27587e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27587e72 ">To create, customize, or publish an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27587e72 ">Create and Set Up Experiences AND View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27587e72 ">To create a permission set:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27587e72 ">Manage Profiles and Permission Sets</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27587e72 ">To assign a permission set license:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27587e72 ">Manage Users</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27587e72 ">To use the Classic Dispatch Console in a site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27587e72 ">Partner Community license and Field Service Dispatcher permission set license</td>

          </tr>
        </tbody>
      </table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

1. Add the Classic Dispatch Console to your Experience Builder site.
    1. In Experience Builder, open the Pages menu on the top toolbar.
    2. Click **New Page** at the bottom of the Pages menu.
    3. Click **Standard Page**, and follow the prompts to create your page. Give it a helpful name, like Classic Dispatch Console.
    4. Assign the page a one-column layout.
    5. From the Components menu, drag a Visualforce Page component to the Content section of the page. Set the component’s properties as follows:
        
        - VF Page name: vf001\_ServiceExpert
        - Height: Any value (we suggest 800 pixels)
        - Record ID: Leave unchanged—{!recordId}
    6. Open the navigation menu and add a menu item. Use the following settings:
        
        - Name: Any value (for example, Classic Dispatch Console)
        - Type: Community Page
        - Page: Select the page you created earlier
    7. In the Members section, select the Field Service Community Dispatcher Permissions to be allowed in the site.
    8. Publish your changes.
2. Give site users access to the new Classic Dispatch Console page.
    1. Confirm that the site users who need access to the Classic Dispatch Console have a Partner Community user license.
    2. Confirm that a service territory has been created for the contractor. For details, see [Guidelines for Setting Up Field Service Contractors](https://help.salesforce.com/s/articleView?id=service.fs_setting_up_contractors.htm&release=264.0.0&type=5 "If you run a field service operation, it’s likely that you work with contractors in addition to your full-time employees. Learn how to incorporate contractors into your field service processes.").
    3. Create the site dispatcher permission sets. From the App Launcher, find and open the **Field Service Admin** app, and then click **Field Service Settings**. Then, click **Getting Started** > **Permission Sets**.
    4. Find the Field Service Community Dispatcher tile. Confirm that the tile shows a message indicating that the permission set is current. If it doesn’t, click **Create Permissions**.
    5. Assign two permission sets to the site users who need access to the Classic Dispatch Console:
        
        - Field Service Community Dispatcher License permission set
        - Field Service Community Dispatcher Permissions permission set

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Site dispatchers can’t access the complex work feature—for details, see [Complex Work in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_complex_work.htm&release=264.0.0&type=5 "To stay on top of complex projects and multistage work, create scheduling dependencies between related service appointments. Scheduling dependencies help you account for situations when technicians need to perform related service appointments in a certain order. For example, ensure that a particular appointment can’t start until a related appointment is complete or that two appointments must start at the same time.")—or Live Gantt updates.

#### See Also

- [Customize the Field Service Classic Dispatch Console](https://help.salesforce.com/s/articleView?id=service.pfs_customize_dc.htm&release=264.0.0&type=5 "Make the Classic Dispatch Console work for you! Adjust the time frame and contents of the appointment list and Gantt, customize each section’s layout, create custom actions for dispatchers, and create custom appointment list filters.")
- [Work in the Field Service Classic Dispatch Console Gantt](https://help.salesforce.com/s/articleView?id=service.pfs_gantt.htm&release=264.0.0&type=5 "The Gantt is on the right side of the Classic Dispatch Console and contains the resource list, the schedule view, and additional features. User idle time is monitored to reduce unnecessary Gantt refreshes and improve computer performance. Stepped away from the Classic Dispatch Console? If you've been inactive the Gantt session times out, reload the page when you return to continue.")