---
schema_version: "1"
id: 99fd429aee031a2d9b4433bca017dc81c5f7f11675a14f2e76f334ad963f5ec3
title: Drive Field Service Strategic Outcomes with Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_data_driven_scheduling.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_data_driven_scheduling.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9bc449411fc859949973630b6a003008e7b0c6a5e20c1ddf9fe551678df19713
description: Go beyond basic operational efficiency and unlock smarter Field Service scheduling with Enhanced Scheduling and Optimization.
products:
  - Field Service
release: "264"
---
# Drive Field Service Strategic Outcomes with Data

Go beyond basic operational efficiency and unlock smarter Field Service scheduling with Enhanced Scheduling and Optimization.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

With Enhanced Scheduling and Optimization, not only can you minimize travel, but you can also use customer insight data for advanced use cases to boost retention, prioritize work based on sales and marketing data, or even factor in weather forecasts for wind turbine maintenance. By leveraging broader CRM and external data from your Salesforce org and Data 360, you can fine-tune your existing engine to achieve tailored business outcomes. Optimize for key KPIs like customer retention, revenue growth, and asset health.

Learn how to incorporate data to strategically drive revenue, improve customer satisfaction, and optimize costs. Use scheduling policies, ASAP objectives, relevance groups, and service appointment prioritization to achieve your strategic goals.

#### See Also

- [Guidelines for Effective Schedule Automation and Optimization in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_get_started_sched_auto_considerations.htm&language=en_US)
- [Create and Manage Field Service Scheduling Policies](https://help.salesforce.com/s/articleView?id=service.pfs_scheduling.htm&language=en_US)
- [ASAP Service Objective](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives_asap.htm&language=en_US)
- [Use the ASAP Objective With Relevance Groups](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_service_objectives_asap_example.htm&language=en_US)
- [Create Relevance Groups](https://help.salesforce.com/s/articleView?id=service.pfs_relevance_groups.htm&language=en_US)
- [Optimize Field Service Appointments by Using Priorities](https://help.salesforce.com/s/articleView?id=service.pfs_scheduling_priority_optimization.htm&language=en_US)
- [Use Cases for Prioritizing Field Service Appointments](https://help.salesforce.com/s/articleView?id=service.pfs_scheduling_priority_optimization_use_cases.htm&language=en_US)
- [Schedule Appointments by Using Priorities](https://help.salesforce.com/s/articleView?id=service.pfs_scheduling_priority.htm&language=en_US)