---
schema_version: "1"
id: 4602015738e186daf1b0f29eef7b275c9273187c4281743ae85589694d3bc682
title: Customize Fix Overlap Scheduling Settings
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_customize_fix_overlaps.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_customize_fix_overlaps.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9f5d7943929532f0e0da3143fe08f3261401aba6aa04b0bc3939793fa25db2ff
description: Customize how overlaps are fixed automatically in the Gantt. You can define how rescheduled appointments are assigned and the order in which to reschedule unscheduled appointments. You can also define what steps to take if a valid schedule isn’t found.
products:
  - Field Service
release: "264"
---
# Customize Fix Overlap Scheduling Settings

Customize how overlaps are fixed automatically in the Gantt. You can define how rescheduled appointments are assigned and the order in which to reschedule unscheduled appointments. You can also define what steps to take if a valid schedule isn’t found.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

1. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab. Then, click **Scheduling** | **Dynamic Gantt**.
2. Under **Fix Overlaps**, configure the following settings.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d175946e109">Setting</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d175946e112">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d175946e109 ">When attempting to fix overlaps</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d175946e112 ">
              <ul>
                <li><strong class="uicontrol">Schedule to original resource only</strong>: Assign rescheduled
                  appointments only to the original assigned resource.</li>

                <li><strong class="uicontrol">Schedule to all resources</strong>: Consider all qualified service
                  resources when rescheduling appointments.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d175946e109 ">After unscheduling services reschedule them by</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d175946e112 ">Choose whether unscheduled appointments are rescheduled in order of priority or in the
              original schedule’s order.</td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d175946e109 ">When unable to find a valid schedule for an appointment</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d175946e112 ">
              <ul>
                <li><samp class="parmname">Leave on Gantt and set In-jeopardy</samp>: If an appointment can’t be
                  rescheduled without breaking work rules, leave the appointment in its original time slot
                  with an In Jeopardy flag.</li>

                <li><samp class="parmname">Unschedule the appointment(s)</samp>: If an appointment can’t be
                  rescheduled without breaking work rules, unschedule the appointment and remove it from the
                  Gantt.</li>

                <li><samp class="parmname">Reshuffle other assignments</samp>: If an appointment can’t be
                  rescheduled without breaking work rules, use the Reshuffle action. This action reschedules
                  appointments to favor high-priority appointments. To learn more, see <a href="https://help.salesforce.com/s/articleView?language=en_US&amp;id=sf.pfs_reshuffling.htm&amp;type=5" target="_blank">Reshuffling Service Appointments in Field Service</a>.
                  If the Fix Overlaps feature is in use, the <samp class="parmname">Reshuffle other
                    assignments</samp> option is only partially supported for the setting:
                  <strong class="uicontrol">When unable to find a valid schedule for an appointment</strong>. If more
                  than one appointment is dropped from the schedule during a Fix Overlaps operation, only
                  one of the appointments is reshuffled.
                </li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Fix Field Service Scheduling Overlaps from the Classic Dispatch Console](https://help.salesforce.com/s/articleView?id=service.pfs_fix_overlaps.htm&type=5&language=en_US)
- [Manage Field Service Scheduling Overlaps](https://help.salesforce.com/s/articleView?id=service.pfs_fix_overlaps_parent.htm&type=5&language=en_US)
- [Optimize Today’s Field Service Schedule](https://help.salesforce.com/s/articleView?id=service.pfs_optimization.htm&type=5&language=en_US)
- [Reschedule Service Appointments in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_rescheduling.htm&type=5&language=en_US)