---
schema_version: "1"
id: 33e1d5d1bf1556edd63c90928f0aac0cc3da4ffa624781ce9f56b0953e3fc45d
title: Customize the Field Service Classic Dispatch Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_customize_dc.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_customize_dc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6089fbfc26b107c0541a0aba41f427fe21f6c73b4a1f79c3dfab72da2a3fd6ce
description: Make the Classic Dispatch Console work for you! Adjust the time frame and contents of the appointment list and Gantt, customize each section’s layout, create custom actions for dispatchers, and create custom appointment list filters.
products:
  - Field Service
release: "264"
---
# Customize the Field Service Classic Dispatch Console

Make the Classic Dispatch Console work for you! Adjust the time frame and contents of the appointment list and Gantt, customize each section’s layout, create custom actions for dispatchers, and create custom appointment list filters.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

- **[Control Which Field Service Appointments Appear in the Classic Dispatch Console](https://help.salesforce.com/s/articleView?id=service.pfs_horizon.htm&release=264.0.0&type=5)**  
    Dispatchers can view and filter service appointments in the appointment list and in the Gantt chart. Learn how to control which appointments appear in these sections of the Classic Dispatch Console.
- **[Customize the Classic Dispatch Console with Field Sets](https://help.salesforce.com/s/articleView?id=service.pfs_fieldsets.htm&release=264.0.0&type=5)**  
    Use field sets to control which fields appear in different sections of the Field Service Classic Dispatch Console. For example, choose which fields appear as columns in the appointment list.
- **[Create Custom Actions for the Field Service Classic Dispatch Console](https://help.salesforce.com/s/articleView?id=service.pfs_create_custom_actions.htm&release=264.0.0&type=5)**  
    Put the right actions at your dispatchers’ fingertips by adding custom actions to the Classic Dispatch Console. Custom actions can either call an Apex class or open a Visualforce page, and can be run on records in several areas of the Classic Dispatch Console. To keep the Classic Dispatch Console tidy, actions are shown in dropdown action lists with icons.
- **[Create Custom Appointment List Filters](https://help.salesforce.com/s/articleView?id=service.pfs_appointment_list_filters_custom.htm&release=264.0.0&type=5)**  
    Create custom filters in Field Service to control which appointments appear in the Classic Dispatch Console service appointment list. Base your filters on service appointment fields and add custom logic. Dispatchers can create private filters or share them with others.
- **[Create Custom Appointment Icons](https://help.salesforce.com/s/articleView?id=service.pfs_gantt_icons.htm&release=264.0.0&type=5)**  
    Add custom icons to service appointments on the Field Service Gantt, map, and appointment list so dispatchers can quickly identify appointment characteristics. For example, use a custom icon to indicate that an appointment is for a VIP or first-time customer.

#### See Also

- [_Trailhead_: Supercharge Field Service](https://trailhead.salesforce.com/en/content/learn/trails/supercharge-field-service-lightning)
- [Working in the Field Service Classic Dispatch Console Appointment List](https://help.salesforce.com/s/articleView?id=service.pfs_appointments_list.htm&release=264.0.0&type=5 "Use the service appointment list on the left side of the Field Service Classic Dispatch Console to filter, sort, and search appointments within the list. You can also perform actions on selected appointments.")
- [Work in the Field Service Classic Dispatch Console Gantt](https://help.salesforce.com/s/articleView?id=service.pfs_gantt.htm&release=264.0.0&type=5 "The Gantt is on the right side of the Classic Dispatch Console and contains the resource list, the schedule view, and additional features. User idle time is monitored to reduce unnecessary Gantt refreshes and improve computer performance. Stepped away from the Classic Dispatch Console? If you've been inactive the Gantt session times out, reload the page when you return to continue.")
- [Working in the Field Service Classic Dispatch Console Map](https://help.salesforce.com/s/articleView?id=service.pfs_map.htm&release=264.0.0&type=5 "The Classic Dispatch Console map gives dispatchers a dynamic bird’s-eye view of their mobile workforce. Learn how to customize the map view and draw territories directly on the map.")