---
schema_version: "1"
id: f755918c00e99bda05281cdee35f46de20f8220e016ac74dd473a55fc459b190
title: Recommended Agentforce Utterances for Dispatchers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_copilot_dispatcher_interact.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_copilot_dispatcher_interact.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c316b6ed8bb60046df0538bb4e94b2ad95d53168adc694b63f58ac2eb22f3654
description: You can interact with Agentforce by using natural language phrases. Use it to generate a summary of your schedule, or to search for service appointments and create a filter based on your search criteria.
products:
  - Field Service
release: "264"
---
# Recommended Agentforce Utterances for Dispatchers

You can interact with Agentforce by using natural language phrases. Use it to generate a summary of your schedule, or to search for service appointments and create a filter based on your search criteria.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions, with an <strong>Agentforce for Field Service</strong> license. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d179889e80">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e80 ">To user Agentforce:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e80 ">Use Agentforce Default Agent</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e80 ">To use Field Service Dispatcher actions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e80 ">Access Agent Topics and Actions for Field Service</td>

          </tr>
        </tbody>
      </table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

## Terminology for Interacting with Agentforce

Use these utterances with the Create Appointment List Filter and Summarize Scheduling Issues actions.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Utterances about rule violations aren’t supported.

  
| Get a Schedule Summary | Create a Filter from an Agentforce Search | Fill Gaps |
| --- | --- | --- |
| Summarize my schedule | Display in the appointments list | Fill schedule gap for today for resource X |
| Summarize the schedule for today | Display these appointments in the list | Fill gaps for today for resource X |
| Summarize my schedule issues | Display these in the appointments list | Fill schedule gap for resource X |
| Summarize scheduling issues | Display them in the appointments list | Fill gaps for resource X |
| Create a gantt summary | Display these appointments in the gantt list | Fill whitespaces for today for resource X |
| Create a schedule overview | Display in list | Fill whitespaces for resource X |
| Create a schedule summary | Display appointments in list | Fix whitespaces for today for resource X |
| Create a scheduling issues summary | Display these in the list | Fix whitespaces for resource X |
| Show me the schedule summary | Display them in the list | Fill schedule gap for date Y for resource X |
| Show me the Gantt summary | Display results in the appointments list | Fill gaps for date Y for resource X |
| Show me my schedule issues for today | Display appointments in gantt list | Fill whitespaces for date Y for resource X |
| Show me the schedule issues for today | Display in the appointment list | Fix whitespaces for date Y for resource X |
| Show me today's scheduling issues | Display these in the appointment list | Find appointments to fill the gap for resource X |
| Show me my scheduling issues for today | Display them in the appointment list | Find appointments to fix the gap for resource X |
| Summarize my schedule for territories X and Y (territory names) | Display the results in the appointment list | Find appointments to fill whitespaces for resource X |
| Summarize my schedule issues for territories X, Y or for X, Y (territory names) | Create a filter | Find appointments to fill the gap for today for resource X |
| Summarize my schedule issues for territories X, Y or for X, Y (territory names) | Create a filter for these appointments | Find appointments to fix the gap for today for resource X |
| Create a Gantt summary for territories X, Y or for X, Y (territory names) | Create a filter for this search | Find appointments to fill whitespaces for resource X for today |
| Show me the schedule summary for territories X, Y or for X, Y (territory names) | Create appointment list filter | Find appointments to fill the gap for date Y for resource X |
| Summarize the gantt | Create an appointment list for them | Find appointments to fix the gap for date Y for resource X |
| Generate a schedule summary | Show these appointments in the list | Find appointments to fill whitespaces for date X for resource X |
| Generate a schedule summary for territories X, Y (territories names) | Move to the appointment list | Fill schedule gap for X |
| Display a summary of today's scheduling issues | Move them to the gantt list | Fill the gap in X's schedule tomorrow |

## Examples of Dispatcher Utterances

These utterances give Field Service dispatchers the best results when searching for specific appointments.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d179889e454">Expected Result </th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d179889e457">Examples of Recommended Utterances</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Today’s unscheduled appointments </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">Show me all unscheduled appointments that are due today. </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Unscheduled appointments in a specific service territory </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>Show me all unscheduled appointments in the &lt;service territory name&gt;
                service territory. </p>
              <p style="margin-bottom:0;">Example: Show me all unscheduled appointments in the San
                Francisco service territory.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Today’s scheduled appointments that can’t be completed </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">Show me scheduled appointments for today that can’t be completed. </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Late appointments </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">Show me incomplete appointments that have passed their due date. </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Appointments that are currently in progress </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">Show me all appointments that are in progress. </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Appointments on a specific date </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>Show me all appointments that are scheduled on &lt;date&gt;. </p>
              <p style="margin-bottom:0;">Example: Show
                me all appointments that are scheduled for June 6. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Appointments for a specific account </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>Show me all appointments that are scheduled for &lt;account name&gt;.
              </p>
              <p style="margin-bottom:0;">Example: Show me all appointments that are scheduled for Ursa Major.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Unscheduled appointments for a specific account </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>Show me all unscheduled appointments for &lt;account name&gt;. </p>
              <p style="margin-bottom:0;">Example: Show
                me all unscheduled appointments for Ursa Major. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Related appointments of a specific account </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>Show me all service appointments that are related to &lt;account name&gt;.
              </p>
              <p style="margin-bottom:0;">Example: Show me all service appointments that are related to Ursa Major.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Scheduled appointments for a specific service type on a specific date </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>Show me all appointments with the "&lt;service type&gt;" subject that are
                scheduled on &lt;date&gt;. </p>
              <p style="margin-bottom:0;">Example: Show me all appointments with the
                “maintenance” subject that are scheduled on June 6. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Today’s unscheduled appointments for a specific service type </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>Show me all unscheduled appointments that their due date is today with the
                "&lt;service type&gt;" subject. </p>
              <p style="margin-bottom:0;">Example: Show me all unscheduled appointments
                that their due date is today with the “repair” subject. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Emergency appointments that are scheduled on a specific date </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>Show me all appointments that are scheduled on &lt;date&gt; with
                “emergency”=true </p>
              <p style="margin-bottom:0;">Example: Show me all appointments that are scheduled on June 6
                with “emergency”=true </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Number of appointments on a specific date </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>How many appointments are scheduled on &lt;date&gt;? </p>
              <p style="margin-bottom:0;">Example: How many
                appointments are scheduled on June 6? </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Number of today’s scheduled appointments in a specific service territory </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>How many appointments are scheduled for today in the &lt;service territory
                name&gt; service territory? </p>
              <p style="margin-bottom:0;">Example: How many appointments are scheduled today in
                territory San Francisco? </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Number of scheduled appointments that were completed on a specific date </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>How many scheduled appointments were completed on &lt;date&gt;? </p>
              <p style="margin-bottom:0;">Example: How
                many scheduled appointments were completed on June 5? </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Total duration of completed appointments on a specific date </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>What is the total job duration of the scheduled appointments on &lt;date&gt;
                that were completed? </p>
              <p style="margin-bottom:0;">What is the total job duration of the scheduled appointments
                on June 5 that were completed? </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Total duration of completed appointments for a specific service type on a
              specific date </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>What is the total job duration of the scheduled appointments on &lt;date&gt;
                with the "&lt;service type&gt;" subject? </p>
              <p style="margin-bottom:0;">Example: What is the total job duration
                of the scheduled appointments on June 5 with the “Installation” subject?
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">Name of the service resource who is assigned to a specific service appointment </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>Who is the service resource for &lt;service appointment number&gt;? </p>
              <p style="margin-bottom:0;">Example:
                Who is the service resource for sa-0027? </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Expected Result" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e454 ">The scheduled time of a specific service appointment </td>

            <td data-label="Examples of Recommended Utterances" class="slds-cell-wrap" style="vertical-align:top;" headers="d179889e457 ">
              <p>When is &lt;service appointment number&gt; scheduled? </p>
              <p style="margin-bottom:0;">Example: When is
                sa-0027 scheduled? </p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Set Up the Field Service Dispatching Agent](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_dispatcher_setup.htm&language=en_US)