---
schema_version: "1"
id: e9762bdea9d6e330b1323dd9b5a0a89d56558e8a67b9ec95f3a3e28b8d9ac5f4
title: Using Agentforce as a Dispatcher
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_copilot_dispatcher.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_copilot_dispatcher.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8accf6f928ae33fcc554e9f28ed54d3588b4b5d292336d28e9b617e06731436f
description: Use Agentforce to boost your productivity, helping you to get more done in less time.
products:
  - Field Service
release: "264"
---
# Using Agentforce as a Dispatcher

Use Agentforce to boost your productivity, helping you to get more done in less time.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions, with an <strong>Agentforce for Field Service</strong> license. Also available with <strong>Einstein 1 Field Service</strong> Edition or <strong>Agentforce 1 Field Service</strong> Edition.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d46734e80">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d46734e80 ">To use Field Service Dispatcher actions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d46734e80 ">Access Agent Topics and Actions for Field Service</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d46734e80 ">To use Agentforce:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d46734e80 ">Use Agentforce Default Agent </td>

          </tr>
        </tbody>
      </table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

- **[Get a Daily Scheduling Summary with Agentforce](https://help.salesforce.com/s/articleView?id=service.pfs_copilot_dispatcher_get_daily_summary.htm&release=264.0.0&type=5)**  
    Agentforce enables you to get an immediate overview of all of the critical service appointments that require your attention today. The summary includes unscheduled appointments due today, emergencies, and in-jeopardy appointments. When Enhanced Scheduling and Optimization is enabled, the overview also includes appointments with rule violations and overlapping appointments.
- **[Find and Filter Service Appointments with Agentforce](https://help.salesforce.com/s/articleView?id=service.pfs_copilot_dispatcher_create_filter.htm&release=264.0.0&type=5)**  
    As a dispatcher, use Agentforce to search for any service appointment by using natural language rather than searching from the appointment list. You can also ask Agentforce to create filters in the appointment list based on your search criteria. Access these filters from the My Agentforce Searches section of the filter list.
- **[Fill Gaps in a Service Resource's Schedule with Agentforce](https://help.salesforce.com/s/articleView?id=service.pfs_copilot_dispatcher_filling_gaps.htm&release=264.0.0&type=5)**  
    Quickly and easily fill gaps in your resource’s schedules caused by schedule changes such as cancellations, no-shows or early task completion. With Agentforce, the AI agent recommends appointments to fill these gaps according to your business rules and objectives, and schedules the appointment you choose. Freeing up time for you to work on more complex tasks while ensuring your resources' schedules remain full.
- **[Rebook Appointments with Agentforce](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_rebook.htm&release=264.0.0&type=5)**  
    Rebook appointments from the Gantt or by conversing with Agentforce in natural language. Agentforce then ‌contacts the customer to coordinate the appointment at a time that suits them.
- **[Recommended Agentforce Utterances for Dispatchers](https://help.salesforce.com/s/articleView?id=service.pfs_copilot_dispatcher_interact.htm&release=264.0.0&type=5)**  
    You can interact with Agentforce by using natural language phrases. Use it to generate a summary of your schedule, or to search for service appointments and create a filter based on your search criteria.