---
schema_version: "1"
id: c27fbcd03c19e127a8924db8f5e700279e6e9775ca97fa7307ab7888fe9434f6
title: Update a Field Service Appointment’s Status
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_change_status_manual.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_change_status_manual.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e68edde699a234d53cd6b1a54ed8ddd238c0956c59fbdd9efeedf4a60a765a8d
description: You can schedule or unschedule an appointment by updating its status. An appointment’s status can be updated from several places in Salesforce.
products:
  - Field Service
release: "264"
---
# Update a Field Service Appointment’s Status

You can schedule or unschedule an appointment by updating its status. An appointment’s status can be updated from several places in Salesforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

## From the Gantt

In the Gantt, select one or more appointments whose status you want to change. To select multiple appointments, hold down Command or Control while clicking the appointments. Then, right-click your selection, hover over **Change status**, and select a new status.

## From a Service Appointment Record

Open a service appointment record or click **Details** on an appointment from the Gantt. From here, you can change the status in two ways:

- From the Feed tab, click the **Change Status** Chatter action and select a status. Only status values that are permitted in your [service appointment workflow](https://help.salesforce.com/s/articleView?id=service.pfs_lifecycle.htm&language=en_US) settings are shown.
- Manually update the appointment’s Status field. All status values are shown, but the status change works only if it follows your service appointment workflow settings.

## From a Scheduled Job

The Auto Dispatch scheduled job allows the automatic dispatch of assigned appointments. It changes the status of the chosen appointments from Scheduled to Dispatched.

To modify this job, from the App Launcher, find and open the **Field Service Admin** app, and then click **Field Service Settings**. Then, click **Dispatch** | **Scheduled Jobs**.

#### See Also

- [Service Appointment Fields for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_appointment_fields.htm&release=264.0.0&type=5 "Service appointments have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.")