---
schema_version: "1"
id: 7da0d8eb28e0d2ad22dbf41c25635d07d4f681d3636fed03e6097c5ff34f1de5
title: Work with Resource Absences
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_approved_absences.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_approved_absences.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5ca9a5718219a47af95d032367738740e73d2273a63d53fc76032f789c0a2365
description: To make it easier for you to work with resource absences, create and edit resource absences directly on the Gantt, view overlapping absences scheduled to the same resource, hide unapproved absences on the Gantt and show resource absences on the Classic Dispatch Console map.
products:
  - Field Service
release: "264"
---
# Work with Resource Absences

To make it easier for you to work with resource absences, create and edit resource absences directly on the Gantt, view overlapping absences scheduled to the same resource, hide unapproved absences on the Gantt and show resource absences on the Classic Dispatch Console map.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d21010e76">User Permissions
                Needed</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21010e76 ">To customize the Field Service managed package:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21010e76 ">Customize Application</td>

            </tr>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21010e76 ">To create resource absences on the Gantt:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21010e76 ">Create Absences from Gantt custom permission</td>

            </tr>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21010e76 ">To edit the duration of a resource absence on the Gantt:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21010e76 ">Gantt - Enable Adjusting Duration custom permission</td>

            </tr>
          </tbody>
        </table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Resource absence isn't supported for capacity-based service resources when you're using Enhanced Scheduling and Optimization.

## Add Resource Absences on the Gantt

Create resource absences for service resources on the Gantt.

1. Click the absence creator icon located above the resource list and enter the absence details.
    
    ![Add Absence](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/pfs_add_absence_on_gantt.png)
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)
    
    Note The maximum duration that you can enter is 336 hours and 59 minutes. If you want the absence to be longer, create it from the Absences related list in the service resource record, use the Adjust Duration action to extend its duration, or edit the duration from the Gantt.
2. Drag the absence to one of the service resources on the Gantt.

## Edit Resource Absences on the Gantt

Modify resource absences for service resources on the Gantt with one or more of these options.

1. Double-click a resource absence on the Gantt and then click **Edit** in the Details window to modify its details.
    
    ![Edit Absence](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/pfs_edit_absence_on_gantt.png)
2. Drag a resource absence on the Gantt from one service resource to another to reassign the absence.
3. Right-click a resource absence on the Gantt and select **Adjust Duration** to extend or shorten its duration.

## View Overlappinng Resource Absences on the Gantt

Define the height of overlapping resource absences shown on the Gantt to easily identify resource absences.

1. Click **Dispatch Console Settings**.
2. Select the height in **Absence Overlap Height**.
    
    ![Absence Overlap Height](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/pfs_absence_overlap_height.png)
    
    If you select **Partial**, the overlapping absences appear one on top of the other. If you select **Full**, only one absence is visible and additional absences are hidden behind it.

## Hide Unapproved Absences on the Gantt

When approval confirmation is enabled, only approved absences can block a mobile worker’s availability and appear on the Gantt. Unapproved absences aren’t considered in scheduling or shown on the Gantt.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note If the Multiday view is selected, resource absences don't appear on the Gantt.

1. Create an approval process for absences that checks the FSL\_\_Approved\_\_c field.
2. To avoid confusion, approve all existing absences.
3. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab.
4. Click **Scheduling** | **General Logic** and select **Activate approval confirmation on resource absences**.
5. Save your changes.

## Show Resource Absences on the Map

Absences are shown on the Classic Dispatch Console map with a purple icon and the planned route to and from the absence address. If this option isn’t selected, absence length is added to the travel time of adjacent service appointments, which can be confusing for dispatchers.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note A resource absence must be properly geocoded by data integration rules—meaning it needs a latitude and longitude—to appear on the map.

1. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab.
2. Click **Dispatcher Console UI** | **Gantt Configurations** and select **Show absences on resource map**.
3. Save your changes.

![Map](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_absence_map.png)

#### See Also

- [Create Service Resource Absences for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_create_absences.htm&release=264.0.0&type=5 "Create resource absences to indicate when a service resource is unavailable to work. During schedule optimization, service resources aren’t assigned to appointments that conflict with their absences. View and manage absences from the Absences related list on service resource records.")
- [View a Field Service Resource’s Calendar](https://help.salesforce.com/s/articleView?id=service.pfs_view_calendar.htm&release=264.0.0&type=5 "Resource detail pages include a customizable calendar that shows the resource’s scheduled appointments and absences. The calendar gives dispatchers a snapshot of the resource’s availability, and helps resources stay on top of their schedule.")
- [Work Rule Type: Service Resource Availability](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_work_rules_service_resource_availability.htm&release=264.0.0&type=5 "Service Resource Availability is an Apex work rule type that ensures that a service resource is available to perform a service appointment. You can schedule breaks automatically, account for travel time, or set up short breaks between service appointments. A work rule of this type is mandatory for all scheduling policies to ensure that both resource absences and availability are respected during the scheduling process.")
- [Service Resource Fields for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_resource_fields.htm&release=264.0.0&type=5 "Service resources, resource absences, resource capacity records, assigned resources, and resource preferences have these fields. Sometimes certain fields aren’t visible or editable depending on your page layout and field-level security settings.")