---
schema_version: "1"
id: 67b8c51fba1dc216b1df7399e3afa687c574cf03b97a02ca178221fa6c6e4d22
title: Generate Activity Reports
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_activity_reports_generate.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_activity_reports_generate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8e4778a8ee75e34be08caba48121f7c8a72da43752a307424dffd75192418df0
description: Generate activity reports for specific request types to view information related to their status. You can generate a report for a request type that succeeded, failed, or both.
products:
  - Field Service
release: "264"
---
# Generate Activity Reports

Generate activity reports for specific request types to view information related to their status. You can generate a report for a request type that succeeded, failed, or both.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d91526e80">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d91526e80 ">To generate activity reports:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d91526e80 ">Field Service Admin permission set AND Field Service Integration permission
              set</td>

          </tr>
        </tbody>
      </table>

To generate an activity report, enter the report criteria to help you get the most relevant information related to scheduling and optimization requests that you ran and to identify related issues quickly.

1. From the App Launcher, find and select **Optimization Center**. Then, click **Activity Reports**.
2. For Date and Time, select the number of relative hours for the current date, or select a date range within the last 30 days and a time period of up to 24 hours.
3. Select the required request types and the relevant status.
4. Click **Generate Report**. The report can take a while to generate. When it’s ready, it appears in the Generated Reports section.
5. To view the report, in the Generated Reports section, click **Download** from the Actions menu of the file. The report downloads in a CSV file format.

When you review the report output, pay attention to this information.

- The Start Time (UTC), End Time (UTC), and Duration (in milliseconds) columns refer only to the start time, end time, and duration of a scheduling and optimization request that Field Service initiated. External processes such as data integration that is initiated before the request runs or triggers that are initiated after the request runs aren’t included.
- The Object ID column shows the ID of the object associated with a specific scheduling and optimization request. For example, the ID of a service appointment related to a Schedule request.
- The Optimization Request ID column shows the ID of the optimization request associated with the Resource Schedule Optimization, Global Optimization, and In Day Optimization request types. You can use the ID to retrieve the request and response files of the optimization request. See [Access Optimization Request Files](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_request_files.htm&release=264.0.0&type=5 "Retrieve the request and response files of your optimization requests.").
- The transaction ID column shows the transaction ID that’s automatically generated for the scheduling and optimization request.
- The Error Label column shows the error code of errors that occurred during a scheduling and optimization request run. See [Field Service Enhanced Scheduling and Optimization Error Messages](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_error_messages.htm&type=5&language=en_US).
- The Secondary Operations column indicates whether a scheduling and optimization request triggered secondary operations such as sliding that affect other service appointments. If such operations were triggered, the Details column shows the information related to these operations. The Secondary Operations column shows no information if a scheduling and optimization request fails and in cases related to Appointment Bundling request types.