---
schema_version: "1"
id: c43b66ae5956ccc65a5df5d2c80067c796c3adf57476b47af1deb770cce42534
title: Prepare Your Service Reps to Use Bring Your Own Channel for Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/partner_messaging_prepare_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.partner_messaging_prepare_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b79d6e1f4c758410b970714f743eb68d535d38f021d2af7e3aae5a1188a5ead6
description: Give service reps the Service Cloud User license and prepare the service console for Bring Your Own Channel for Messaging.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Prepare Your Service Reps to Use Bring Your Own Channel for Messaging

Give service reps the Service Cloud User license and prepare the service console for Bring Your Own Channel for Messaging.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="partner_messaging_prepare_users__d1238e2076"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="partner_messaging_prepare_users__d1238e2076" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Bring Your Own Channel for Messaging</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple
              Messages for Business, Enhanced LINE, and Bring Your Own Channel for CCaaS</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d84225e93">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d84225e93 ">To edit users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d84225e93 ">Manage Internal Users</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d84225e93 ">To assign permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d84225e93 ">Assign Permission Sets</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Bring Your Own Channel for Messaging is now Partner Messaging. You may see references to Bring Your Own Channel for Messaging in Salesforce applications and documentation.

1. Assign the Digital Engagement add-on license with Partner Messaging or the Agentforce Contact Center Digital add-on license with Partner Messaging to your Bring Your Own Channel service reps.
2. Clone the Contact Center Bring Your Own Channel User permission set and assign the resulting custom permission set to your Bring Your Own Channel service reps. The permission set provides them with the Message Customers with Bring Your Own Channel user permission.
3. Give your SCRT2 Integration User Read and Create access to the custom platform event for your Bring Your Own Channel for Messaging channel.
    1. From Setup, in the Quick Find box, enter Permission Sets, and then select **Permission Sets**.
    2. Click **SCRT2 Integration User**.
    3. Click **Object Settings**.
    4. Click the name of the custom platform event installed as part of your managed package.
    5. Click **Edit**, and select the **Read** and **Create** checkboxes.
    6. Click **Save**.
4. [Create presence statuses](https://help.salesforce.com/s/articleView?id=service.service_presence_create_presence_status.htm&type=5&language=en_US) for messaging.
5. [Give your service reps access to presence statuses](https://help.salesforce.com/s/articleView?id=service.service_presence_give_access_to_statuses_through_permission_sets.htm&type=5&language=en_US).