---
schema_version: "1"
id: 356f202b60fd1054ed5846e3173d8e65549afdbac349e37a3a1a1c859361bd96
title: Get Expert Support for Bring Your Own Channel for Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/partner_messaging_get_support.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.partner_messaging_get_support.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 412a47cee3a4c644895ca473b6728e35dc958888989c0959fa0348ee82f3221c
description: Get help with Bring Your Own Channel for Messaging directly from the experts. If you need assistance, find out whether it’s best to contact Salesforce Support or your messaging provider.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Get Expert Support for Bring Your Own Channel for Messaging

Get help with Bring Your Own Channel for Messaging directly from the experts. If you need assistance, find out whether it’s best to contact Salesforce Support or your messaging provider.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="partner_messaging_get_support__d169e2076"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="partner_messaging_get_support__d169e2076" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Bring Your Own Channel for Messaging</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple
            Messages for Business, Enhanced LINE, and Bring Your Own Channel for CCaaS</td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Bring Your Own Channel for Messaging is now Partner Messaging. You may see references to Bring Your Own Channel for Messaging in Salesforce applications and documentation.

## When to Contact Salesforce Support

All Bring Your Own Channel customers can contact Salesforce Customer Support about issues related to Salesforce functionality. To find out if and when to contact your messaging provider, see the additional support guidance in the next sections.

## When to Contact Your Messaging Provider

If you’re using Bring Your Own Channel for Messaging, contact your messaging provider’s support team about issues related to their service. For issues related to Salesforce features, contact Salesforce Support.

Here’s when to contact Salesforce Customer Support versus your Messaging provider for Bring Your Own Channel for Messaging.

  
| Topic | Contact Salesforce | Contact Your Messaging Provider |
| --- | --- | --- |
| Billing related to your Messaging service |   | X |
| BYOC for Messaging licenses | X |   |
| Lightning Service Console | X |   |
| Omni-Channel and Command Center for Service | X |   |
| Outbound file attachment capabilities |   | X |
| Salesforce Einstein services | X |   |
| Salesforce reporting and analytics | X |   |