---
schema_version: "1"
id: 61f43fd3df36e723faf5355d90833054ff05ced2ded2c2d0a81b495e7ae5b372
title: Set Up an Agentforce Service Agent for Bring Your Own Channel for Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/partner_messaging_ai_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.partner_messaging_ai_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7d2b5f45f938462c6304d56d0737ea9b9bc06d4e8167daaacda38bc99269df94
description: When you install a managed package to set up Bring Your Own Channel for Messaging, your messaging vendor may include a sample outbound flow for an AI agent. Create your own AI agent and set up an inbound flow to fit your use case, for example, to route an inbound message to the agent. If your managed package doesn’t include a sample outbound flow, you can still create one and associate it with your AI agent.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up an Agentforce Service Agent for Bring Your Own Channel for Messaging

When you install a managed package to set up Bring Your Own Channel for Messaging, your messaging vendor may include a sample outbound flow for an AI agent. Create your own AI agent and set up an inbound flow to fit your use case, for example, to route an inbound message to the agent. If your managed package doesn’t include a sample outbound flow, you can still create one and associate it with your AI agent.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Bring Your Own Channel for Messaging is now Partner Messaging. You may see references to Bring Your Own Channel for Messaging in Salesforce applications and documentation.

See [Set Up an Agentforce Service Agent for Bring Your Own Channel](https://help.salesforce.com/s/articleView?id=service.messaging_byoc_ccaas_ai_agent.htm&release=264.0.0&type=5 "When you install a managed package to set up Bring Your Own Channel for Messaging or Bring Your Own Channel for CCaaS, your Messaging or CCaaS partner vendor may include a sample outbound flow for an AI agent. Create your own AI agent and set up an inbound flow to fit your use case, for example, to route an inbound message to the agent. If your managed package doesn’t include a sample outbound flow, you can still create one and associate it with your AI agent.").