---
schema_version: "1"
id: 44d4132f092fec6fdc31f62fb0a420659788e062dbd22eb8a7c2e44f3963e9e8
title: In-Progress Work Tab
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_work_tab.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_work_tab.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1fe5d75f2d108f557f34beadc2868cf3b0cbaec36890d4bd1498203f2d20f60e
description: Take a stroll through the work items that are making their way through your queues and onto your service reps’ screens, using the In-Progress Work tab in Command Center for Service.
products:
  - Service Cloud
release: "264"
---
# In-Progress Work Tab

Take a stroll through the work items that are making their way through your queues and onto your service reps’ screens, using the In-Progress Work tab in Command Center for Service.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Use the In-Progress Work Summary view in the In-Progress Work tab to get a breakdown of the work that’s in your queues. See the type of work each queue can handle alongside a state-of-the-union of its active work items.

![Command Center for Service In-Progress Work Tab](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/workSummary.png)

If you want to take a closer look at what’s going on in a queue, click the queue to see its Work Detail.

![Work Detail view](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/workDetail.png)

- **[In-Progress Work Tab Fields](https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_work_tab_fields.htm&release=264.0.0&type=5)**  
    Fields for the Command Center for Service In-Progress Work tab.