---
schema_version: "1"
id: 0622afea0e2ba32034a3bec14173424388fe6226ca7b8ce5bc07930a64d59b3e
title: Wallboard Tab
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_wallboard_tab.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_wallboard_tab.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9de2e81e5f16580f22e138178b01fa78617c0ebd86f2fdba6d380a4d6657d518
description: View a snapshot of how your service reps are keeping up with their contact center workload. The Wallboard tab shows key metrics for the service reps and work that you manage. The wallboard shows metrics for work items that are routed using queues or skills. If applicable, the metrics are based on the service reps, queues, and skills selected in the associated supervisor configuration.
products:
  - Service Cloud
release: "264"
---
# Wallboard Tab

View a snapshot of how your service reps are keeping up with their contact center workload. The Wallboard tab shows key metrics for the service reps and work that you manage. The wallboard shows metrics for work items that are routed using queues or skills. If applicable, the metrics are based on the service reps, queues, and skills selected in the associated supervisor configuration.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note This feature is available with Enhanced Omni-Channel only.

To focus the Wallboard results, select the queues or skills that you’re interested in. The Wallboard uses ‘AND’ logic for those queues and skills when filtering, so it includes only work or service reps for the selected queues or skills. For each metric, the wallboard shows the queues or skills that are used in filtering.

You can select multiple queues or skills to filter by. The Wallboard uses ‘AND’ logic for those queues and skills when filtering, so it includes only work or service reps for the selected queues or skills. For each metric, the wallboard shows the queues or skills that are used in filtering.

You can choose the type of display for each chart: metric, donut, horizontal bar, or vertical bar chart.

![Command Center for Service Wallboard](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/supervisor_wallboard_dashboard_01.png)

- **[Wallboard Tab Fields](https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_wallboard_tab_fields.htm&release=264.0.0&type=5)**  
    Fields for the Command Center for Service Wallboard tab.