---
schema_version: "1"
id: 58eb05e7a8729c2d103c73e66802ca95c62e2360f5959b1b6cba868429fb2642
title: Queues Backlog Tab Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_queues_tab_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_queues_tab_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2b04b4854eed83e0724cacb7185efcc1cd185ffa3e4ccefd0d2eb893687bce9e
description: Fields for the Command Center for Service Queues Backlog tab.
products:
  - Service Cloud
release: "264"
---
# Queues Backlog Tab Fields

Fields for the Command Center for Service Queues Backlog tab.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Queues Summary Fields

The Queues Summary view in the Queues Backlog tab contains fields that let you know how your service reps are doing.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d25747e66">Column</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d25747e69">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e66 ">Queue</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e69 ">
              <p>The Omni-Channel-enabled queue used to assign and route the work to the service
                rep.</p>
              <p style="margin-bottom:0;">You can click the queue’s name to see more detail about it.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e66 ">Priority</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e69 ">The queue’s priority based on its routing configuration.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e66 ">Work Size</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e69 ">Size of the work items in the queue based on its routing configuration.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e66 ">Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e69 ">Salesforce object type for the work, such as Lead, Case, or SOS.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e66 ">Total Waiting</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e69 ">Total number of items currently assigned to the Omni-Channel queue that are
              waiting for an available service rep.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e66 ">Longest Wait Time</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e69 ">Duration of the longest wait time.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e66 ">Average Wait Time</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d25747e69 ">Average wait time of all items currently assigned to the queue.</td>

          </tr>
        </tbody>
      </table>

## Queue Detail Fields

The Queue Details view in the Queues Backlog tab contains fields that provide information about the work items in the queue.

 
| Column | Description |
| --- | --- |
| Position | The work item’s position in the queue. |
| Type | Salesforce object type for the work, such as Lead, Case, and SOS. |
| Details | Information from the assigned compact layout for the object and record type, which provides more context about the work item. |
| INTR | A Boolean showing whether the work is interruptible or not. A checkmark indicates interruptible work. |
| Wait Time | Amount of time that the work item is waiting for a service rep. It’s calculated using the difference between “now” and the item’s request time. |
| Requested Time | Datetime the item was assigned to the queue. |