---
schema_version: "1"
id: 6f4100de7b9cb1d2b5ec0b5ed70e9e40008f28ff1efb0e03b8d800a2fffe6982
title: Enable Command Center for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_monitor_agents.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_monitor_agents.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4db009abbbbc6593a279793c22f79c52c2a648c4bc3c9decae18d7648adfd66c
description: Train and monitor service reps with Command Center for Service. View your service reps’ voice transcripts and chats as they help customers. Send private messages to service reps as needed during chats. You can view chats that are routed by Omni-Channel in Command Center for Service.
products:
  - Service Cloud
release: "264"
---
# Enable Command Center for Service

Train and monitor service reps with Command Center for Service. View your service reps’ voice transcripts and chats as they help customers. Send private messages to service reps as needed during chats. You can view chats that are routed by Omni-Channel in Command Center for Service.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d158407e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d158407e55 ">To set up Omni-Channel</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d158407e55 ">“Customize Application”</td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter Supervisor in the Quick Find box, and select **Supervisor Settings**.
2. Select the features that you want to enable.
    
     
    | Setting | Description |
    | --- | --- |
    | Conversation monitoring | Lets supervisors view Salesforce Voice transcripts and chat messages between service reps and customers. |
    | Agent sneak peek | Lets supervisors see what service reps are typing before they send a message. |
    | Customer sneak peek | Lets supervisors see what customers are typing before they send message. |
    | Whisper messaging | Lets supervisors send private messages to service reps during a chat. |
3. Click **Save**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note To change the title of the component that displays the voice transcript, modify the Compact Layout.