---
schema_version: "1"
id: e3490ea499b50b6909b3e2770017dadbeeb37708c32ddcb69233209364121776
title: Change a Rep's Queues and Skills with Command Center for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_change_queues_skills_assigned_to_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_change_queues_skills_assigned_to_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dc5b139c4954b2f768908cd9872299e83f7fc21f0ee30b0d669177677de470b9
description: Change service reps' queues and skills as needed on the Service Reps tab of Command Center for Service. You can see and modify only the queues and skills that are visible to you based on your supervisor configuration. If you aren’t assigned to a supervisor configuration, then you can see all skills, up to 2,000 skills. The first 2,000 records appear, sorted in alphabetical order.
products:
  - Service Cloud
release: "264"
---
# Change a Rep's Queues and Skills with Command Center for Service

Change service reps' queues and skills as needed on the Service Reps tab of Command Center for Service. You can see and modify only the queues and skills that are visible to you based on your supervisor configuration. If you aren’t assigned to a supervisor configuration, then you can see all skills, up to 2,000 skills. The first 2,000 records appear, sorted in alphabetical order.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d128694e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d128694e55 ">To create or change queues:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d128694e55 ">
              <p>Manage Queue Memberships</p>
              <p>OR</p>
              <p>Customize
                Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage Public List Views</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d128694e55 ">To change queues created by other users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d128694e55 ">
              <p>Manage Queue Memberships</p>
              <p>OR</p>
              <p>Customize
                Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage Public List Views and Manage Users</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d128694e55 ">To change skills:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d128694e55 ">
              <ul>
                <li>Create, read, update on service resources</li>

                <li>Read access and Edit access for the Active field on Service Resource
                  field-level security</li>

                <li>Read access and Edit access for the following fields on Service Resource Skill
                  field-level security: End Date, Start Date, and Skill Level</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

1. Open the Service Reps tab in Command Center for Service.
2. To change the queues to which service reps are assigned, select the service reps, and then click **Change Queues**.
    
    If the Change Queues button isn’t visible, verify that the Change Queues action is added to your supervisor configuration. The Change Queues window shows the service reps and queues that are visible to you. Voice queues aren’t listed in the Change Queues window.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)
    
    Tip To assign a Voice queue to a service rep, use the Queues Backlog tab in Command Center for Service.
3. To change the skills assigned to service reps, select the reps, and then click **Change Skills**.
    
    If the Change Skills button isn’t visible, verify that the Change Skills action is added to your supervisor configuration. The Change Skills window shows the service reps and skills that are visible to you.

#### See Also

- [Skills Backlog Tab](https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_backlog_tab.htm&release=264.0.0&type=5 "See pending work items for skills-based routing in the Command Center for Service Skills Backlog tab. The Skills Backlog tab is shown only if you have skills-based routing enabled in your org.")
- [Enable Supervisors to Change Service Rep Queues and Skills](https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_change_queues_skills.htm&release=264.0.0&type=5 "Let supervisors change service reps’ queues and skills to provide faster and better service to your customers.")