---
schema_version: "1"
id: 22ae4ce5894a116e9f545b1fdda7a2865646a802160158b247395a6b4681f6c3
title: Enable Supervisors to Change Service Rep Queues and Skills
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_change_queues_skills.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_change_queues_skills.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d9247701647fa14990562b398bb3a869d3ff60476ef8f55d45eee0ec2f26ab17
description: Let supervisors change service reps’ queues and skills to provide faster and better service to your customers.
products:
  - Service Cloud
release: "264"
---
# Enable Supervisors to Change Service Rep Queues and Skills

Let supervisors change service reps’ queues and skills to provide faster and better service to your customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d185516e55">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d185516e55 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d185516e55 ">Customize Application</td>

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1. To see the Change Skills button on Command Center for Service, your org must have at least one active service resource with Resource Type set to service rep.
2. In Setup, add the Manage Queue Memberships permission to the permission set or profile for your supervisors.
3. From Setup, enter Supervisor in the Quick Find box, and select **Supervisor Settings**.
4. Select **Queues and skills**.
5. Click **Save**.

When a supervisor [changes queues or skills assigned to support reps](https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_change_queues_skills_assigned_to_agent.htm&language=en_US), only the queues or skills specified in their supervisor configuration are shown. If there’s no supervisor configuration for that supervisor, all queues and skills are shown.

#### See Also

- [Create Service Resources for Service Reps](https://help.salesforce.com/s/articleView?id=service.omnichannel_skills_based_routing_create_service_resources.htm&release=264.0.0&type=5 "Create a service resource for each service rep to represent them. If Enhanced Omni-Channel is enabled, create a service resource for each rep to track their skills and proficiency levels. Service reps without a service resource won't appear in Command Center for Service when offline.")
- [Change a User's Queues and Skills with Command Center for Service](https://help.salesforce.com/articleView?id=service.omnichannel_supervisor_change_queues_skills_assigned_to_agent.htm&type=5&language=en_US)
- [Change What Supervisors See in Command Center for Service](https://help.salesforce.com/s/articleView?id=service.omnichannel_create_supervisor_configuration.htm&release=264.0.0&type=5 "Use a supervisor configuration to set which Command Center for Service tabs are visible, their order, and add custom tabs. You can specify which service reps, queues, skills, and actions a group of supervisors can see. To give your reps more privacy, hide the service rep timeline from these supervisors. You can set up a separate supervisor configuration for each group of supervisors.")