---
schema_version: "1"
id: e55656887ebfa04abc74e99757dc34a6487d5b4fd89c64e4b520279cf07914aa
title: Skills Backlog Tab Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_backlog_tab_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_backlog_tab_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9840f2e6bae340e8d3b10b1b03b7f6f272437657fbe3ca870b42c47491d8400c
description: Fields for the Command Center for Service Skills Backlog tab. The Skills Backlog tab is available only in orgs that use skills-based routing for Omni-Channel.
products:
  - Service Cloud
release: "264"
---
# Skills Backlog Tab Fields

Fields for the Command Center for Service Skills Backlog tab. The Skills Backlog tab is available only in orgs that use skills-based routing for Omni-Channel.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Backlog Fields

The Backlog tab shows fields that tell you about pending work items that aren’t assigned to a service rep.

 
| Column | Description |
| --- | --- |
| Type | Salesforce object type for the work, such as Lead, Case, or SOS. |
| Details | Information from the assigned compact layout for the object and record type, which provides more context about the work item. |
| INTR | A Boolean showing whether the work is interruptible or not. A checkmark indicates interruptible work. |
| Skills | The skills assigned to this work item by the PendingServiceRouting. |
| Priority | The priority of the work item. |
| Work Size | The size of the Omni-Channel work item based on the associated routing configuration. |
| Wait Time | The amount of time that the work item has been pending. |
| Requested Time | The date and time when the work item entered the backlog. |

## Skills Fields

The Skills view in the Skills Backlog tab shows you all of the pending work items that require the same skill.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29661e176">Column</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29661e179">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e176 ">Level</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e179 ">The skill level required for this work item.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e176 ">Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e179 ">The type of work item, such as case or lead.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e176 ">Details</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e179 ">Information from the object’s primary compact layout that provides more context about
              the work item.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e176 ">Skills</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e179 ">
              <p>The skills assigned to this work item by the PendingServiceRouting.</p>
              <p style="margin-bottom:0;">The skill level is shown in the parentheses after the skill. For example, Java
                (2) indicates that you need a service rep who’s familiar with Java but not an
                expert.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e176 ">Priority</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e179 ">The priority of the work item.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e176 ">Work Size</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e179 ">The size of the Omni-Channel work item based on the associated routing
              configuration.</td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e176 ">Wait Time</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e179 ">The amount of time that the work item has been pending. </td>

          </tr>
          <tr class="">
            <td data-label="Column" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e176 ">Requested Time</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29661e179 ">Date and time when the item was placed in the Omni-Channel-enabled backlog.</td>

          </tr>
        </tbody>
      </table>