---
schema_version: "1"
id: 124400eb8d6cf3f18cfdbb99d68c6edb56ef0bc19cb03af9b847b3392ae813b7
title: Agentforce Tab Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_ai_agents_tab_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_ai_agents_tab_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f10984b921f9356d868c3432788b994f2eaf68f98db0d4b4b968a66aff0ec6a7
description: The Agentforce tab contains fields that provide information about the Service agents’ current work. To filter the results for a specific agent, select the box with the agent’s name above the table.
products:
  - Service Cloud
release: "264"
---
# Agentforce Tab Fields

The Agentforce tab contains fields that provide information about the Service agents’ current work. To filter the results for a specific agent, select the box with the agent’s name above the table.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

 
| Column | Description |
| --- | --- |
| Name | The name of the AI agent. |
| Flag | Indicates whether the AI agent raised a flag to get help from a supervisor. The [Raise Flag for Supervisor action](https://help.salesforce.com/s/articleView?id=ai.service_agent_flag_conversations.htm&language=en_US) triggers the flag. |
| Action | To view the conversation between the AI agent and customer, click **Monitor**. If needed, from that page, you can transfer the work to a rep or lower the flag. |
| Conversation Summary | Details about the conversation, which comes from the assigned compact layout for the object and record type. |
| Channel | The service channel that the customer used to contact you, such as the Messaging or Email channel. |
| Conversation Length | The duration of the conversation. |