---
schema_version: "1"
id: 3c25c879470c2ff5172694315166e18768a95e6fe49c237be92b4cc897da503c
title: Agentforce Tab
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_ai_agents_tab.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_ai_agents_tab.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: adb95bfcee58526a345fe74943c9263ac62734e7c1c77c3d2cd96cadc0668ca9
description: Monitor active enhanced messaging conversations with Agentforce Service Agents. In this tab, you can view the conversations between them and your customers in real time. You can also identify which Service agent needs help by looking for raised flags.
products:
  - Service Cloud
release: "264"
---
# Agentforce Tab

Monitor active enhanced messaging conversations with Agentforce Service Agents. In this tab, you can view the conversations between them and your customers in real time. You can also identify which Service agent needs help by looking for raised flags.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

The Agentforce tab shows active conversations between Service agents and your customers. For each conversation, it shows the AI agent name, conversation details, and, if applicable, the raised flag. Conversations with raised flags appear at the top of the list.

This tab can show conversations for up to 10 Service agents. If there are more agents, the top 10 agents with the most conversations appear in the tab. The boxes above the table show the number of active conversations for each Service agent. To filter the list of agent conversations, select one of the boxes. For example, click **All Agentforce Agents** to view conversations for all Service agents.

![Command Center for Service Agentforce Tab](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/omnichannel_command_center_for_service_ai_agent_tab.png)

To view the conversation between a Service agent and customer, click **Monitor**. When you view the conversation, click **Transfer to Rep** to transfer it to a human service rep. To lower the flag, click **Lower**.

- **[Agentforce Tab Fields](https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_ai_agents_tab_fields.htm&release=264.0.0&type=5)**  
    The Agentforce tab contains fields that provide information about the Service agents’ current work. To filter the results for a specific agent, select the box with the agent’s name above the table.

#### See Also

- [Monitor Agentforce Service Agents](https://help.salesforce.com/s/articleView?id=service.omnichannel_monitor_service_agents.htm&release=264.0.0&type=5 "To ensure that Service agents are providing quality service, monitor the messaging sessions between them and your customers. To focus on conversations that require your intervention, check out the ones with a raised flag.")