---
schema_version: "1"
id: 3b8831b6c6e47179106c6d8d395bb5d276c87033988c58e7c247189880cb0092
title: Enable Skills-Based Routing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_skills_based_routing_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_skills_based_routing_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bff1f3ed2cd1deb58418e315dc0ee9a3773f01956654ce0b19c58f2e60e6e8ed
description: To route work to service reps with specific skills, enable skill-based routing.
products:
  - Service Cloud
release: "264"
---
# Enable Skills-Based Routing

To route work to service reps with specific skills, enable skill-based routing.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d58540e57">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d58540e57 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d58540e57 ">“Customize Application”</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d58540e57 ">To assign skills to service resources:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d58540e57 ">"Edit" on service resources</td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter Omni-Channel in the Quick Find box, then select **Omni-Channel Settings**.
2. Select **Enable Skills-Based and Direct-to-Agent Routing**.
3. Click **Save**.