---
schema_version: "1"
id: f9be2c6adf788986d74e658b5919e6361097b34eb67e4ffa86b5b369917dffd5
title: Create Service Resources for Service Reps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_skills_based_routing_create_service_resources.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_skills_based_routing_create_service_resources.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 635f57325c5fc113c56448fb3019a6c99e2382a27a6685824d6b5771429770ea
description: Create a service resource for each service rep to represent them. If Enhanced Omni-Channel is enabled, create a service resource for each rep to track their skills and proficiency levels. Service reps without a service resource won't appear in Command Center for Service when offline.
products:
  - Service Cloud
release: "264"
---
# Create Service Resources for Service Reps

Create a service resource for each service rep to represent them. If Enhanced Omni-Channel is enabled, create a service resource for each rep to track their skills and proficiency levels. Service reps without a service resource won't appear in Command Center for Service when offline.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d30721e57">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d30721e57 ">To create service resources:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d30721e57 ">“Create” on service resources</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note If you don’t see the Service Resource tab, check the tab visibility to see if it's turned off. For more details, see the topic [Tab Settings](https://help.salesforce.com/articleView?id=permissions_tab_settings_ref.htm&language=en_US) in Salesforce Help.

1. From the App Launcher, open the Service Resources tab.
2. Click **New**.
3. For **Name**, enter the name of the service rep.
4. Select the **Active** checkbox.
    
    A service resource must be active to receive work items.
5. For **User**, use the lookup icon to select the service rep.
6. For **Resource Type**, select _Agent_.
7. Click **Save**.

#### See Also

- [Show All Offline Service Reps in Command Center for Service](https://help.salesforce.com/s/articleView?id=service.omnichannel_show_offline_agents_in_supervisor.htm&release=264.0.0&type=5 "Supervisors can monitor service reps and their work in the Agents tab of Command Center for Service. By default, supervisors can view all online service reps. Supervisors can also view offline service reps, if the supervisors have read access on the Service Resource object.")
- [Assign Skills to Service Resources](https://help.salesforce.com/s/articleView?id=service.omnichannel_skills_based_routing_assign_skills.htm&release=264.0.0&type=5 "To assign skills to a service rep when Enhanced Omni-Channel is enabled, assign skills to the service rep’s service resource. A service resource can track a service rep’s areas of experience and their level of proficiency for each skill.")