---
schema_version: "1"
id: 61b6f918adf361bcb0716111d5d9cb76633cc9bb56346b12ea9835b7ca4138d1
title: Assign Skills to Service Resources
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_skills_based_routing_assign_skills.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_skills_based_routing_assign_skills.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a724781789785bfb91e7b77edacfd5dbfed3504739dbb2fdc42ab8cf9e42fa21
description: To assign skills to a service rep when Enhanced Omni-Channel is enabled, assign skills to the service rep’s service resource. A service resource can track a service rep’s areas of experience and their level of proficiency for each skill.
products:
  - Service Cloud
release: "264"
---
# Assign Skills to Service Resources

To assign skills to a service rep when Enhanced Omni-Channel is enabled, assign skills to the service rep’s service resource. A service resource can track a service rep’s areas of experience and their level of proficiency for each skill.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)
    
    Tip To assign a skill to a service rep with Standard Omni-Channel, assign the service rep or their profile directly to the skill definition.
    
    From the App Launcher, open the Service Resources tab.
2. Select the service resources that you want to assign skills to.
3. In the Service Resource Skills related list, click **New**.
4. Select a skill or click **New** to add one.
5. Optionally, enter a skill level 0–10 based on how your business measures skill level.
6. Enter a start date, and if needed, an end date.
    
    For example, if a service rep must be recertified in a skill every six months, enter an end date that’s six months later than the start date.
7. Click **Save**.
    
    The service rep’s skill now appears in their Service Resource Skills related list.

#### See Also

- [Create Service Resources for Service Reps](https://help.salesforce.com/s/articleView?id=service.omnichannel_skills_based_routing_create_service_resources.htm&release=264.0.0&type=5 "Create a service resource for each service rep to represent them. If Enhanced Omni-Channel is enabled, create a service resource for each rep to track their skills and proficiency levels. Service reps without a service resource won't appear in Command Center for Service when offline.")
- [Create Skills for Skills-Based Routing](https://help.salesforce.com/s/articleView?id=service.omnichannel_skills_based_routing_create_skills.htm&release=264.0.0&type=5 "Define service rep skills that Omni-Channel can use to route work items to the most qualified service rep and that service reps can search for when transferring work items. Skills identify your service reps’ areas of expertise. For example, you can define skills for language (Spanish, French, and English), product knowledge (software and hardware), and certifications (CompTIA and CCNP).")
- [Set Up Omni-Channel](https://help.salesforce.com/s/articleView?id=service.service_presence_intro.htm&release=264.0.0&type=5 "Set up Omni-Channel to route any type of incoming work item to the most qualified, available support reps in your call center. Omni-Channel integrates seamlessly into both console and standard apps.")
- [Transfer a Work Item to a Different Skill Set](https://help.salesforce.com/s/articleView?id=service.omnichannel_skills_based_routing_transfer_to_skill_set.htm&type=5&language=en_US)