---
schema_version: "1"
id: 1582a0d9e14d77250147d1c4803af124530cd17441c9d92b6d1a7fbe734a2b27
title: Access Omni-Channel Setup Home
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_setup_home.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_setup_home.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4a8be95f6c770f9ee01b78102d56039dd3afec865a042ddeb650e7168300d091
description: Set up Omni-Channel to route incoming work items from different service channels to qualified, available support reps in your contact center. To learn more about what Omni-Channel components to set up and get a list of setup tasks, go to the new Omni-Channel setup home. The setup home also provides warnings when items aren’t correctly configured. You can also view details about and click a link to access every service channel instance defined for your company.
products:
  - Service Cloud
release: "264"
---
# Access Omni-Channel Setup Home

Set up Omni-Channel to route incoming work items from different service channels to qualified, available support reps in your contact center. To learn more about what Omni-Channel components to set up and get a list of setup tasks, go to the new Omni-Channel setup home. The setup home also provides warnings when items aren’t correctly configured. You can also view details about and click a link to access every service channel instance defined for your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important Standard Omni-Channel is retired with the Summer ’26 release. To make sure that your users maintain their routing workflows and gain access to the latest features, Salesforce automatically upgrades your org to Enhanced Omni-Channel during the Summer '26 release rollout. Enhanced Omni-Channel provides the latest capabilities for service reps and supervisors. See upgrade [Standard Omni-Channel to Enhanced](https://help.salesforce.com/s/articleView?id=service.omnichannel_upgrade_standard_to_enhanced.htm&language=en_US&type=5).

1. In the Quick Find box under Setup, enter Omni-Channel Home, and then select **Omni-Channel Home**.
    
    ![Omni-Channel Home shows setup tasks organized by area and a list of all service channel instances.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/omnichannel_setup_home.png)
2. To perform a setup task, click the link.
3. To learn more about a setup task, click **Learn More** for the task.
4. In the Channel Instances section, check out the service channel instances that were created for your company.
5. If a warning appears for a service channel instance, hover over the icon for more information.
    
    For example, a warning appears if the assigned Omni-Channel flow is inactive or the channel instance routes work to a queue with a missing routing configuration.