---
schema_version: "1"
id: 70e53c480cc8ec180159ca3099e360dc9e7cb58bce561c8ac1b09c931ab96103
title: Route to a Support Rep
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_route_to_agent_target.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_route_to_agent_target.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 14437ef2344eccd0ecfc2ecc39a882888baae882c539c86ace67093a559ffbc4
description: Route work directly to the preferred support rep. For example, you can route sales calls from existing customers to their account executives.
products:
  - Service Cloud
release: "264"
---
# Route to a Support Rep

Route work directly to the preferred support rep. For example, you can route sales calls from existing customers to their account executives.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note With external routing, Skills-Based routing or direct-to-rep routing is not supported.

- **[Prepare to Route to Service Reps](https://help.salesforce.com/s/articleView?id=service.prepare_to_route_to_agents.htm&release=264.0.0&type=5)**  
    Verify that you’ve completed these prerequisite tasks before you set up rules to route work directly to service reps.