---
schema_version: "1"
id: 4a78f63c8f04891e3507dd3a9197b0aa90a219d880d51a814b23ab5ec7daff59
title: Route Messages to a Queue
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_route_messages_to_queue.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_route_messages_to_queue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 870ae948ab7ac617019cdcbcaead2248f07070a3f1f47d414a78f3d55c92788f
description: To route messaging sessions in a messaging channel, edit the channel, and then specify the routing method and queue for the channel.
products:
  - Service Cloud
release: "264"
---
# Route Messages to a Queue

To route messaging sessions in a messaging channel, edit the channel, and then specify the routing method and queue for the channel.

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1. From Setup in the Quick Find box, enter Messaging, and then select **Messaging Settings**.
2. Under Channels, open and edit the existing messaging channel.
3. Under Routing, enter the routing properties.
    
     
    | Property | Description |
    | --- | --- |
    | Enable Advanced Routing | If the Enable Advanced Routing checkbox appears, check that checkbox if you want to use Omni-Channel flows. That option routes messaging sessions in this channel based on the logic defined in an Omni-Channel flow. |
    | Routing Type | Select **Omni-Channel**. |
    | Queue | Specify the queue to which you want to route messaging sessions in this channel. The queue manages and prioritizes sessions to this channel. |
4. Under Automated Responses, enter the consent settings, conversation responses, and help.
5. Click **Save**.