---
schema_version: "1"
id: 4af98aa72aa56f0d3636e86ca4a0b2a373c70f28312a893982ace3703d12696e
title: Route to a Bot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_route_destination_bot.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_route_destination_bot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b5e71236681d7c4051942fd81763efacb7853de92cf73f8c3a58cb46b18a6c1b
description: Route conversations to an enhanced bot over enhanced Messaging channels. You can add powerful business rules to an Omni-Channel flow to send a conversation to a bot.
products:
  - Service Cloud
release: "264"
---
# Route to a Bot

Route conversations to an enhanced bot over enhanced Messaging channels. You can add powerful business rules to an Omni-Channel flow to send a conversation to a bot.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

#### See Also

- [Route Conversations to an Enhanced Bot](https://help.salesforce.com/articleView?id=bots_service_enhanced_route_to.htm&language=en_US)