---
schema_version: "1"
id: 46edbaf713887b8ed0c5f1bb498d599da930f0c6efabe8901b7c7f4914f9625c
title: Route Chats to a Queue
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_route_chats_to_queue.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_route_chats_to_queue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 90e0d6bacb672b41ef666451ae96e7223f348709fa8ba76ab4ad049ad01af6fb
description: To route chats, edit the chat button, and then specify the routing method and queue.
products:
  - Service Cloud
release: "264"
---
# Route Chats to a Queue

To route chats, edit the chat button, and then specify the routing method and queue.

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1. From Setup in the Quick Find box, enter Chat Buttons & Invitations, and then select **Chat Buttons & Invitations**.
2. Edit an existing chat button.
3. In the Routing Information section, for **Routing Type**, select **Queue**.
4. Select the queue to route the chats to. The queue manages and prioritizes chats. If the support reps assigned to the queue are online and have capacity, the button is available.