---
schema_version: "1"
id: 34a76c92e2346e168e4b1390514d27ba3c5a5af76400c21bc48af67fc9b78d4f
title: Route Calls to a Queue
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_route_calls_to_queue.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_route_calls_to_queue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dbef2a8fdb2a9e253f2e6af2017e704477ab80c61d9ee90fa5464474f3fe759a
description: To route calls in a phone channel, edit the contact center channel, and then specify the routing method and queue for the channel.
products:
  - Service Cloud
release: "264"
---
# Route Calls to a Queue

To route calls in a phone channel, edit the contact center channel, and then specify the routing method and queue for the channel.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup in the Quick Find box, enter Voice, and then select **Amazon Contact Centers** or **Partner Telephony Contact Centers**, depending on your telephony system.
2. Open and edit the contact center.
3. To route calls from this channel to a queue, in the Routing Type field, select **Queue**, and then select the queue.
    
    ![Channel properties](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/omnichannel_voice_channel_properties2.png)
4. Click **Save**.