---
schema_version: "1"
id: ef4f778c168a574aac27820e4ae94831b2a75dab9ddf6e7b498543ec7bc25d5c
title: View Real-Time Metrics about Your Amazon Connect Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_open_realtime_metrics_report.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_open_realtime_metrics_report.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6c82f0cf06e47450d63cca790fb75c2de10598ca717144a97b10a4e7698f8e1e
description: To get the latest metrics about your contact center, open Amazon Connect’s Real-Time Metrics dashboard directly from Command Center for Service. The dashboard shows key metrics such as the reps online, handled and abandoned calls, and more.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# View Real-Time Metrics about Your Amazon Connect Contact Center

To get the latest metrics about your contact center, open Amazon Connect’s Real-Time Metrics dashboard directly from Command Center for Service. The dashboard shows key metrics such as the reps online, handled and abandoned calls, and more.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d110807e72">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d110807e72 ">To set up the View Amazon Real-Time Metrics button.</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d110807e72 ">Salesforce Voice Contact Center Admin</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d110807e72 ">To view the View Amazon Real-Time Metrics button.</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d110807e72 ">Assign User’s Profile to Supervisor Configuration Settings</td>

          </tr>
        </tbody>
      </table>

Add the AWS Dashboard action to Command Center for Service tabs.

1. Open Command Center for Service.
2. From any tab, click **View Amazon Real-Time Metrics**.
    
    ![The View Real-Time Metrics button on Command Center for Service opens the Amazon Connect report.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/omnichannel_voice_dashboard_link.png)

#### See Also

- [Show the Default Actions on Command Center for Service Tabs](https://help.salesforce.com/s/articleView?id=service.omnichannel_show_default_actions_omni_supervisor.htm&type=5&language=en_US)