---
schema_version: "1"
id: 5754d4fc0bed560fef10e0ab159e6b9c0c3adea93bb0d65bb03c6886841db2f2
title: How Does Omni Mobile Work?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_omni_inbox_how_it_works.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_omni_inbox_how_it_works.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4a7c4f5ff9414456ca6e388e65236018ad8e4fa9068fe1857f3852e4ddd290d5
description: A support rep logs in to the Salesforce Mobile app and opens Omni Inbox. When the rep changes their presence status to available, they begin receiving inbound requests from customers and can make outbound contacts. They remain logged in to the Omni-Channel session as long as they don’t log out. Work items assigned to them appear in Omni Mobile until they complete, reassign, or decline them.
products:
  - Service Cloud
release: "264"
---
# How Does Omni Mobile Work?

A support rep logs in to the Salesforce Mobile app and opens Omni Inbox. When the rep changes their presence status to available, they begin receiving inbound requests from customers and can make outbound contacts. They remain logged in to the Omni-Channel session as long as they don’t log out. Work items assigned to them appear in Omni Mobile until they complete, reassign, or decline them.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note You can’t reassign a messaging session.

Work assigned to the rep appears in Omni Inbox.

![Work assigned to the rep appears in Omni Inbox.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/omni_mobile.png)