---
schema_version: "1"
id: 84f0872381828048db17cf5562215b5372c0bb76ecc947314650a86364889a8c
title: Install the Prebuilt Reports and Dashboards
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_install_reports.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_install_reports.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c63e1c4e2fa5e4fd29094632ceb6dadf107d5dfddfb1c933c0259f81d6fe947b
description: To track the performance of your contact center and reps, install prebuilt reports and dashboards for Agentforce Service (formerly Service Cloud). You can copy, modify, and delete them, if needed.
products:
  - Service Cloud
release: "264"
---
# Install the Prebuilt Reports and Dashboards

To track the performance of your contact center and reps, install prebuilt reports and dashboards for Agentforce Service (formerly Service Cloud). You can copy, modify, and delete them, if needed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d28721e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d28721e55 ">To install service reporting:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d28721e55 ">Modify All Data</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Service Cloud is now Agentforce Service. You may see references to Service Cloud in Salesforce applications and documentation.

Before you install this feature, enable Enhanced Omni-Channel.

1. From Setup, enter Service Cloud Reports in the Quick Find box, then select **Service Cloud Reports**.
    
    On the Service Cloud Reports page, you will see multiple sets of dashboards and reports.
2. Select the sets that you want to install.
3. To install them, click **Install**.
    
    You might reinstall them to get the latest version. If you reinstall them, the installation overwrites the previous versions of reports with the same dev names. To keep a report’s modifications, save the report as a new report before you run the installation again.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note You can also install these reports from the Omni-Channel Home page.

#### See Also

- [View Prebuilt Service Reports and Dashboards](https://help.salesforce.com/articleView?id=service.report_service_cloud_view.htm&language=en_US)
- [Access Omni-Channel Setup Home](https://help.salesforce.com/s/articleView?id=service.omnichannel_setup_home.htm&release=264.0.0&type=5 "Set up Omni-Channel to route incoming work items from different service channels to qualified, available support reps in your contact center. To learn more about what Omni-Channel components to set up and get a list of setup tasks, go to the new Omni-Channel setup home. The setup home also provides warnings when items aren’t correctly configured. You can also view details about and click a link to access every service channel instance defined for your company.")