---
schema_version: "1"
id: f1515a6d0d9315de9915db8833b663ce4652e3fc1d07f8f2b55daefa53290f8f
title: Go Mobile with Omni-Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_go_mobile.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_go_mobile.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f0e44624a9bb3997997b69d3813bcc24f18683197858901ba32932a0e54b6a40
description: Omni-Channel users can complete work from their mobile device. With Omni Mobile, a mobile version of Omni-Channel, a service rep can set their status and handle work requests from all enhanced channels, with the exception of Voice. They also receive notifications on their mobile device about new work, updates to work, and changes to their status. Omni Mobile is part of the Salesforce mobile app, which can be installed on mobile devices.
products:
  - Service Cloud
release: "264"
---
# Go Mobile with Omni-Channel

Omni-Channel users can complete work from their mobile device. With Omni Mobile, a mobile version of Omni-Channel, a service rep can set their status and handle work requests from all enhanced channels, with the exception of Voice. They also receive notifications on their mobile device about new work, updates to work, and changes to their status. Omni Mobile is part of the Salesforce mobile app, which can be installed on mobile devices.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note This feature is available with Enhanced Omni-Channel only.

- **[How Does Omni Mobile Work?](https://help.salesforce.com/s/articleView?id=service.omnichannel_omni_inbox_how_it_works.htm&release=264.0.0&type=5)**  
    A support rep logs in to the Salesforce Mobile app and opens Omni Inbox. When the rep changes their presence status to available, they begin receiving inbound requests from customers and can make outbound contacts. They remain logged in to the Omni-Channel session as long as they don’t log out. Work items assigned to them appear in Omni Mobile until they complete, reassign, or decline them.
- **[Enable Omni Mobile for Service Reps](https://help.salesforce.com/s/articleView?id=service.omnichannel_enable_omni_inbox_for_agents.htm&release=264.0.0&type=5)**  
    Omni Mobile is available with Enhanced Omni-Channel only. To enable service reps to set up Omni Mobile in the Salesforce Mobile app on their mobile devices, complete these steps.
- **[Limitations for Omni Mobile](https://help.salesforce.com/s/articleView?id=service.omnichannel_omni_inbox_limitations.htm&release=264.0.0&type=5)**  
    Some Omni-Channel desktop features aren’t supported in Omni Mobile.