---
schema_version: "1"
id: 6618bde1ca9b783482de3dd1740f7f1fd953c8d47f0b2c0070f03b01a4a8ae52
title: Enable Omni Mobile for Service Reps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_enable_omni_inbox_for_agents.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_enable_omni_inbox_for_agents.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c94f54eeb8eca6c2e8604d36f37fc9dfc44641aed81c1e6bd58d8da7705d77e7
description: Omni Mobile is available with Enhanced Omni-Channel only. To enable service reps to set up Omni Mobile in the Salesforce Mobile app on their mobile devices, complete these steps.
products:
  - Service Cloud
release: "264"
---
# Enable Omni Mobile for Service Reps

Omni Mobile is available with Enhanced Omni-Channel only. To enable service reps to set up Omni Mobile in the Salesforce Mobile app on their mobile devices, complete these steps.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Before you complete these steps to set up the mobile experience for Omni-Channel, verify that you already set up the desktop version of Omni-Channel.

1. Verify that Enhance Omni-Channel is enabled.
2. To enable use of Omni Mobile, assign the Digital Engagement license and the Messaging Agent user permission to every mobile service rep.
3. Make the Omni Inbox tab visible to mobile service rep.
    1. From Setup, enter Profiles in the Quick Find box, then select **Profiles**.
    2. To open the profile, click the name of the profile.
    3. Click **Object Settings**.
    4. Scroll down the list of objects and click **Omni Inbox**.
    5. Verify that the Omni Inbox tab is set to Default On.
        
        ![The option appears in the row for Omni Inbox.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/omni_inbox_tab_setting.png)
    6. If it’s not set to Default On, edit Omni Inbox and select this setting.
4. Add Omni Inbox as the top item in the app.
    1. From Setup, enter App Manager in the Quick Find box, then select **App Manager**.
    2. Click **Edit** for the app that service reps use to access Omni Inbox in the Salesforce Mobile app.
    3. Select **Navigation Items** from the left panel.
    4. Select **Omni Inbox** from the Available Items list, move it to the Selected Items list, and then move it to the top of that list.
        
        This option appears for Mobile users only.
        
        ![Omni Inbox appears at the top of the Selected Items list.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/omni_app_navigation_items.png)

#### See Also

- [Set Up Omni-Channel](https://help.salesforce.com/s/articleView?id=service.service_presence_intro.htm&release=264.0.0&type=5 "Set up Omni-Channel to route any type of incoming work item to the most qualified, available support reps in your call center. Omni-Channel integrates seamlessly into both console and standard apps.")
- [Customize a Lightning App Navigation Menu in the Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_customize_lex_app.htm&type=5&language=en_US)
- [Set Up Messaging in the Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_setup_messaging.htm&type=5&language=en_US)