---
schema_version: "1"
id: ab9b869611872405866c5180ab6b576241f77bc3f314e814313821d611e1f476
title: Create the skillList
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_create_skilllist.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_create_skilllist.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 448614a438666e4974976026688d182969cef27bba86b099092f564e2e0d9756
description: To route work to service reps with the right skills, identify the required skills and store them in a record collection variable.
products:
  - Service Cloud
release: "264"
---
# Create the skillList

To route work to service reps with the right skills, identify the required skills and store them in a record collection variable.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note You can’t use skill-based routing for voice calls.

1. In the Flow Builder Toolbox, click **Manager** and then click **New Resource**.
2. For **Resource Type**, select **Variable**.
3. For **API Name**, enter skillList.
4. For **Data Type**, select **Record**.
5. Select **Allow multiple values (collection)**.
6. For **Object**, select **Skill Requirement**.
7. Click **Done**.
    
    ![New variable resource named skillList](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/omnichannel_create_skillList.png)