To limit exposure to your network when an Omni-Channel user leaves their computer
unattended, set up session security. By default, a service rep isn’t automatically logged out of
Omni-Channel if their Salesforce session times out. If the service rep remains idle on the same
Omni-Channel page during the timeout, they also appear online in Omni-Channel and can miss work
routed to them. The Omni-Channel session doesn’t end until the service rep is redirected to the
login page.
Required Editions
To redirect service reps to the login page and guarantee that Omni-Channel
sessions terminate concurrently with their corresponding Salesforce sessions, select
Force logout on session timeout in the Salesforce session security
settings. If you don’t enable this option, when a service rep logs back in to Salesforce,
they also are logged in to Omni-Channel, regardless of the Don’t automatically
log agents in to Omni-Channel on a new window or tab Omni-Channel setting.
