---
schema_version: "1"
id: 500af5a549b5af6790e75fada577c957da56c71d2af70c558ad5775ec366895d
title: Configure Scheduled Routing in Flow Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_configure_scheduled_routing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_configure_scheduled_routing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5611725c8d0f9be1acaf3b19b30a872f909e9c802cd3d6f62830ba6b3ec010a4
description: Delay the routing of a work with Scheduled Work. Define a specific future date and time to route the work.
products:
  - Service Cloud
release: "264"
---
# Configure Scheduled Routing in Flow Builder

Delay the routing of a work with Scheduled Work. Define a specific future date and time to route the work.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Delay the routing of a work with Scheduled Work. Define a specific future date and time to route the work.

1. Open a flow in Flow Builder, add or edit a **Route Work** action.
2. Select a routing service. Make sure that the **Route To** value is set to Queue, Skills, or Agent.
3. Expand **Set Additional Input Values** to find the routing start options.
4. Select the **Schedule work time routing** checkbox. Select the **Schedule a date and time** option and enter the date and time for the work item to be routed in the **Scheduled Date and Time** field.
5. Save and activate the flow. Once the flow runs, a Pending Service Routing (PSR) record is created with the scheduledDateTime field populated. The field and value are carried to the Agent Work created as well.

![The Schedule work item routing option in Set Additional Input Values](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/omni-channel_scheduled_work.png)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Scheduled routing isn't supported for Agentforce agents or Einstein Bots.

If the scheduled time evaluates to a time in the past when the flow runs, the value is ignored, and the item is routed immediately.