---
schema_version: "1"
id: aa75d6d9cfcbb9a03fa80a51fffd738611c446e5f69fd25f32264e69eab0aab3
title: Set Up the Command Center for Service V2 Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_cc_setup_v2.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_cc_setup_v2.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 11aed9715e36894a91236144e33ce04b13e67c558ab9e9ba504f8370c445625e
description: Configure custom flexipages for Command Center for Service V2 using Lightning App Builder.
products:
  - Service Cloud
release: "264"
---
# Set Up the Command Center for Service V2 Template

Configure custom flexipages for Command Center for Service V2 using Lightning App Builder.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d164021e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d164021e57 ">To manage Lightning App Pages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d164021e57 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d164021e57 ">To access Command Center for Service:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d164021e57 ">Access Command Center for Service V2</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d164021e57 ">To manage supervisor access groups:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d164021e57 ">Manage Public Groups</td>

          </tr>
        </tbody>
      </table>

Before you begin, verify that your organization has Enhanced Omni-Channel enabled and Command Center for Service V2 enabled, and that users have the Access Command Center for Service V2 permission assigned. Ensure your target supervisors are provisioned with a Service Cloud, Developer Edition, BYO, MIAW, or Voice license.

The standard Command Center for Service V2 flexipage template provides a preconfigured, modular starting layout populated with Live Card and the In-Progress Work components. If applicable, the metrics are based on the service reps, queues, and skills selected in the associated [supervisor configuration](https://help.salesforce.com/s/articleView?id=service.omnichannel_create_supervisor_configuration.htm&language=en_US).

**Set Up the Command Center for Service V2 Flexipage**

1. From Setup, enter Lightning App Builder in the Quick Find box, then select **Lightning App Builder**.
2. Locate the **Command Center for Service V2** page, and click **Edit**.
3. Click **Clone** to create a copy and rename the page as needed.
4. Customize the workspace layout by dragging, dropping, or removing individual components on the canvas layout.
5. Click **Activate** and complete the deployment assignments:
    1. **App:** Assign the flexipage to the Service Console application (or another app of your choice).
    2. **Public Group or Profile:** Map page visibility to the specific Public Group or Profile containing your target supervisors.
6. Click **Save** and close. Confirm that your supervisors can see the Command Center for Service V2 navigation item in their console app layout.