---
schema_version: "1"
id: 6e3864fc182c77feb755e3404f58f6f1262e23eed4e2a3346a1b944c777fb996
title: Enable Skills-Based Routing Rules from the Routing Configuration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_attribute_based_routing_config.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_attribute_based_routing_config.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b3afcf3f6a18c71f7a98a47e6f1d833ba10cb41406b49d0763a9a51612d833a8
description: The routing configuration that is used by the queue through which the work item is routed must be enabled to use skills-based routing rules.
products:
  - Service Cloud
release: "264"
---
# Enable Skills-Based Routing Rules from the Routing Configuration

The routing configuration that is used by the queue through which the work item is routed must be enabled to use skills-based routing rules.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d122926e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d122926e55 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d122926e55 ">Customize Application</td>

          </tr>
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      </table>

1. Locate the routing configuration associated with the queue.
    1. From Setup, enter Queues in the Quick Find box, then select **Queues**.
    2. Edit the queue and locate the routing configuration name in the **Configuration with Omni-Channel Routing** section.
2. From Setup, enter Routing in the Quick Find box, then select **Routing Configurations**.
3. Edit the routing configuration that is used by the queue through which the work item is routed.
4. Select **Use with Skills-Based Routing Rules**.
    
    ![Select use with attribute-based routing](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/attribute_based_routing_config.png)
5. Use the **Drop Additional Skills Time-Out** to specify the amount of time to wait for a service rep with a skill marked as additional to become available before the skill is dropped from Omni-Channel routing. The minimum time-out value is 5 seconds. The work item is then routed based on your routing model's capacity rules to an available service rep who possesses the remaining skills.
6. Optionally, add skills to the routing configuration.
    
    To route work to the right service rep, Omni-Channel applies a combination of the skills from these two sources.
    
    Static skills included in the routing configuration
    
    To add skills to every work item that's routed using that routing configuration, add the skills to a routing configuration.
    
    Dynamic skills added from an Omni-Channel flow or skills-based routing rules
    
    To dynamically add skills to specific work items based on conditions, build the logic using an Omni-Channel flow or skills-based routing rules. If the conditions are met, the skills are applied to the work item.