---
schema_version: "1"
id: 37af849996158e217526e1651005b6bf1b2580ac080ddaf96dde8dba040e01d4
title: Add the Omni-Channel Component to a Lightning App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_add_utility_to_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_add_utility_to_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7822bb302284bfd6a2ee0d35ca2e386649789fdbb4b602e1c9ea439f722a0f8e
description: Add the Omni-Channel component to your Lightning app to route work to service reps in a flash.
products:
  - Service Cloud
release: "264"
---
# Add the Omni-Channel Component to a Lightning App

Add the Omni-Channel component to your Lightning app to route work to service reps in a flash.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d65593e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d65593e57 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d65593e57 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

You can set the Omni-Channel component to appear either in a sidebar (recommended) or in the utility bar in a Lightning app. From there, service reps can change their presence status and triage their incoming work assignments.

1. From Setup in Lightning Experience, enter App Manager in the Quick Find box, then select **App Manager**.
2. Click the dropdown next to the app that you want to add Omni-Channel to, then click **Edit**.
3. To add the Omni-Channel component as a sidebar (recommended), go to the App Options tab and select **Use Omni-Channel sidebar**. Skip the next step.
4. To add the Omni-Channel component in the utility bar:
    1. On the Utility Items tab, click **Add Utility Item**.
    2. Click **Omni-Channel** from the list of available items.
5. Save your work.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note If you enable both the sidebar layout and utility-bar layout for the Omni-Channel component, only the sidebar layout is functional.