---
schema_version: "1"
id: eab54cd05a41f66f7931b75c41fad52bb7ee4b7b721c9584778dbf3cc328cd6d
title: Add Command Center for Service to a Lightning App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_add_supervisor_console_LEX.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_add_supervisor_console_LEX.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a3c1fdb3157e9052ff9d07d919f5ba02c96ebdc28b56d65893ab5afc124d6c6f
description: Add Command Center for Service to an app in Lightning Experience to get your supervisors up and running.
products:
  - Service Cloud
release: "264"
---
# Add Command Center for Service to a Lightning App

Add Command Center for Service to an app in Lightning Experience to get your supervisors up and running.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d190603e57">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d190603e57 ">To set up Omni-Channel and manage apps.</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d190603e57 ">Customize Application</td>

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Before adding Omni-Channel to a Lightning Service app:

- Make sure you have Omni-Channel enabled and ready-to-go in Lightning Experience, with service reps and queues running.
- Make sure you have a working Lightning app for service.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note You can add Command Center for Service to an app that uses either standard or console navigation. Only status-based capacity models work with standard apps. Tab-based capacity models don’t work in such apps.

1. In Setup, enter Apps in the Quick Find box, then select **App Manager**.
2. Click the dropdown next to the Lightning app you want to add Command Center for Service to, then click **Edit**. We recommend creating a profile for your supervisors so you can customize an app just for them.
3. If the app doesn’t already include Omni-Channel, add Omni-Channel under Utility Items.
4. Under Navigation Items, add Command Center for Service to the Selected Items list.
5. Under App Options, select **Use Omni-Channel sidebar** to use the Omni-Channel component in a sidebar layout instead of in the utility bar (optional, but recommended).
6. Under Assign to User Profiles, select the profiles you want to assign to this Supervisor-enabled app. The users in the selected profiles must have tab visibility in order to view Command Center for Service in their app.
7. Save your work.

Verify that Omni-Channel is in the app by opening the app and viewing the tab selections. You should see the **Command Center for Service** option.